Senior Partner Relations Manager

2 Weeks ago • All levels

Job Summary

Job Description

As a Senior Partner Relations Manager, you will be a key promoter of Unity's development solutions. Your main focus will be ensuring successful adoption and value realization for Enterprise business Industry customers. You will work with support, sales, and product teams to help customers succeed. Key responsibilities include acting as a trusted advisor, assisting with customer retention and growth, promoting feature adoption, analyzing customer behavior with tools like Gainsight, and providing customer feedback to improve the end-to-end customer journey. This role requires strong communication skills and a data-driven approach. You'll be involved in understanding customer needs and helping them succeed in their subscription of Unity products.
Must have:
  • Experience in Manufacturing, Engineering, Construction, or Automotive.
  • Experience supporting customers with SaaS products.
  • Comfortable with multiple customers across verticals and stages.
  • Strong analytical and technical skills.
  • Excellent English communication skills.
Good to have:
  • Familiarity with 3D model file formats and related software.
  • Understanding of software and/or product development process.

Job Details

The opportunity
In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our Enterprise business Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers!

What you'll be doing

  • Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives.
  • Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks.
  • Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach.
  • Using Gainsight and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success.
  • Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.

What we're looking for

  • Experience working in the Manufacturing, Engineering, Construction, or Automotive industries.
  • Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Technical Account Manager, Project Manager.
  • Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change.
  • Strong analytical and technical skills and a data-driven approach to your work.
  • English communication skills (written and verbal).

You might also have

  • Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup.
  • An understanding of software and/or product development process (C #, Unity Editor, game development).

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

Similar Jobs

Paradox Interactive - Public Relations Manager

Paradox Interactive

(On-Site)
8 Months ago
Xsolla - Investor Relations Manager - Family Offices

Xsolla

(On-Site)
9 Months ago
Xsolla - Investor Relations Manager - Family Offices

Xsolla

(On-Site)
9 Months ago
Xsolla - Investor Relations Manager - Family Offices

Xsolla

(On-Site)
9 Months ago
Xsolla - Investor Relations Manager - Family Offices

Xsolla

(On-Site)
9 Months ago
Backbone - Game Studio Relations Manager

Backbone

(On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Tokyo, Japan

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com. 


Download Unity: http://unity3d.com/get-unity

We're hiring! Visit our careers site: https://careers.unity.com

For support, please email: support@unity3d.com


Check us out on our other social channels: 

Twitter: https://twitter.com/unity

Facebook: https://www.facebook.com/unity3d/

Instagram: https://www.instagram.com/unitytechnologies/

Brighton And Hove, England, United Kingdom (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Brighton And Hove, England, United Kingdom (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

View All Jobs

Get notified when new jobs are added by Unity

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug