Service Engineer

In an era where the frequency and sophistication of attacks by advanced persistent threats are on the rise, ensuring the security and reliability of our services is more critical than ever. Join our team and help us reshape the security landscape! As a Service Engineer II on our Site Infrastructure Compute and Storage Engineering team, you'll play a crucial role in preempting threats and maintaining the health and reliability of our services. You'll be part of a dedicated team managing an end-to-end infrastructure that provides comprehensive protection. Help us make the digital world a safer place for all and support Microsoft's mission to secure digital technology platforms, devices, and clouds for our customers globally, as well as our own internal operations.  

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft worldwide. As an employee within our organization, you will be at the heart of building community, exploring your passions, and delivering your best work. You will be a part of the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. 

In this role within the Infrastructure & Engineering Services team, you will leverage the latest technologies with a focus on automation and security, empowering Microsoft employees with the tools and services that define both the physical and digital future of work. You will also be responsible for administering on-premises Hyper-converged Infrastructure (HCI) servers and Azure Local within our private, air-gapped cloud that hosts critical internal services supporting the entire engineering community at Microsoft. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.  
• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported infrastructure and services.  
• Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.  
• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.  
• Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.  
• Adheres to security and compliance standards and works with security and compliance teams to identify and address relevant issues.