Service Management Coordinator

Gaming Innovation Group is a leading iGaming technology company, providing solutions, products and services to iGaming Operators. Founded in 2012, GiG operates out of Malta and is dual-listed on the Oslo Stock Exchange under the ticker symbol GIG and on Nasdaq Stockholm under the ticker symbol GIGSEK.

We are passionate about our work, and we have pleasure in making our work our great passion, proud of our great collaborative culture and work environment. We are looking for professionals who are eager to learn and work as a team, committed and positive, to join our multidisciplinary team.

To support this strong growth which continues into 2025, GiG is hiring to strengthen its team.

The Service Management team is looking for a candidate to join the team to focus on supporting the Service Management framework including coordinating, monitoring and improving all service management activities.

Responsibilities:

• Contributing towards the overall quality of all Service Management deliverables, mainly focusing on Incident, Change, Release, Problem and Configuration  Management, including Service Level reporting and Continuous Improvement.
• Streamlining of internal processes; suggesting and implementing process improvements across all areas of IT Service Management functions to improve service delivery.
• Serve as a point of reference on IT Service Management processes and tools while facilitating improvements within internal service teams.
• Develop, track, review and compile Service Management metrics and reports.
• Analysing, reviewing and reporting operational performance against the criteria established in contractual agreements (SLAs).
• Coordinating and following up on major incidents including incident reports.
• Assisting in Problem Management activities by organising and hosting Post mortem meetings and following up on post mortem action items.
• Assisting in Change Management activities by reviewing change requests (content, risk, documentation) to comply with the change management and CAB (Change Advisory Board) requirements. 
• Assisting in Release Management activities by ensuring that the release processes are adequately followed by all stakeholders.
• Generate, coordinate and disseminate Release Notes documentation across all verticals and business units.
• Coordinate and assist with communication of release notes and deployment updates to partners.
• Configure and administer Atlassian products.

• Bachelor’s Degree in Computer Science or in a relevant field
• ITIL Foundation certification or relevant knowledge
• 2+ years experience in a large-scale and diverse IT environment that includes experience in IT Service Management processes
• Change, Release, Incident and Problem Management experience.
• Skilled in Atlassian application suite (mainly Jira and Confluence) and Google Workspace apps. 
• Strong analytical skills.
• Excellent communication skills in English, both oral and written with attention to detail.
• Team oriented, innovative and efficiency focused.
• Self-starter, ability to prioritize and handle multiple tasks efficiently
• Gaming industry experience would be ideal

• Great career development opportunities
• Hybrid working model
• International Health Insurance
• Health and Wellbeing Package (350 EUR per year)
• Birthday Day Off
• Me Time - 1 day off per year
• Lunches in the office for free

At GiG, we believe that diversity and inclusion are fundamental to our success as a multinational organization. We are committed to fostering a workplace where every employee feels valued and respected, regardless of their background, ethnicity, gender, age, or any other characteristic that makes them unique. By embracing a wide range of perspectives and experiences, we drive innovation, enhance collaboration, and build a stronger, more resilient company. Our diversity and inclusion initiatives aim to create an environment where everyone can thrive and contribute their best work, ensuring that our workforce reflects the diverse global communities we serve.