Service Support Specialist

1 Month ago • 1 Years + • Operations

Job Summary

Job Description

The Service Support Specialist ensures smooth operation of gaming tables, handling real-time incidents related to hardware, software, and connections. Responsibilities include resolving game irregularities stemming from presenter errors or software issues, and preparing shift reports. The role demands quick thinking, attention to detail, analytical skills, and the ability to work under pressure. Proficiency in English, basic PC software, and Microsoft Office products is essential. Prior experience at Evolution (minimum 6 months) is required, with strong game knowledge being an advantage. The position involves flexible shift work, including weekends and holidays.
Must have:
  • Ensure operational tables
  • Handle real-time incidents
  • Resolve game irregularities
  • Prepare shift reports
  • 6 months Evolution experience
  • Good English skills
Good to have:
  • High game knowledge
Perks:
  • Competitive remuneration
  • Training program
  • Career progression
  • Free coffee & fruit

Job Details

Company Description

Evolution is a leading international B2B provider of games and services in online casino. Operating in the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees’ players can move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette and Gonzo’s Quest. Evolution is listed on Nasdaq Nordic with a MCAP of EUR 20+BN. 
 
Across our 20+ sites, we have 10 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities:

  • Ensure that all tables are operational without interruptions.
  • Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
  • To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
  • To prepare shift reports for the Management.

Requirements:

  • Quick thinking and attention to detail.
  • Analytical skills and multi-tasking.
  • Ability to work under pressure and make decisions in stressful situations.
  • Ability to work different shifts.
  • Good English skills (both verbal and written).
  • Basic PC software knowledge and excellent command of Microsoft Office products in particular.
  • Work experience in Evolution for at least 6 months.
  • High amount of game knowledge will be considered as an advantage.

We Offer:

  • Professional and dynamic work environment.
  • Corresponding training program.
  • Unique opportunity to gain extensive experience.
  • Personal and professional development in an international company.
  • Competitive remuneration package.

If you are interested, please apply by sending your CV and motivation letter in English (mandatory) until 11th of  December.

Qualifications

  • Must be able to work shifts (Morning, Afternoon, Night) in a flexible schedule including weekends and public holidays.
  • Must be 21 years of age or older.
  • Responsible, dedicated, and dependable
  • Able to work in a fast-paced environment
  • Bachelor degree in IT or Computing Sciences

Additional Information

  • Competitive salary and monthly bonuses; based on performance and loyalty
  • Paid 3 weeks training.
  • Individual development and real career progression opportunities
  • A pleasant, fast growing work environment, with free coffee and fruit on a daily basis

 

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About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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