Snr Manager, Customer Success at Axinous in Germany

Job Summary

Job Description

As a Senior Manager, Customer Success, you will be responsible for leading a team in DACH, ensuring customer adoption of the Zscaler platform, maintaining high customer satisfaction, and driving strategic programs. You will build strong relationships with customers, address their requirements, and provide technical leadership. You will also play a key role in hiring and developing your team.

Must have:

3+ years of experience in Customer Success leadership within a SaaS business
Minimum 5 years as a field-based CSM or TAM, working with $1m+ accounts
Degree level education

Good to have:

Technical background in Internet and Security technologies
Direct management experience with proven leadership

Perks:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

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Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We're looking for an experienced Manager to lead a Customer Success team in DACH. Reporting to the Snr Director, Customer Success in DACH, you will be part of the EMEA Customer Success organization.

Responsibilities:

You will align the team on the Customer Success strategic programmes, driving these goals operationally. You will help ensure the team builds great relationships with their customers, guaranteeing adoption of the platform, maintaining a high level of customer experience - meeting customers' requirements.
You will nurture the team in their career growth, with regular feedback, skill gap analysis and enablement recommendations.
You will support and drive the right behaviours through coaching and contribute to the success of our customers. Working with customers to ensure value realisation and optimal customer experience. Keeping a calm head to manage escalations, alongside providing technical leadership.
You will hire and develop great people.

Minimum Qualifications:

3+ years of experience in Customer Success as a leader within a SaaS business.
Minimum of 5 years as a field-based CSM or TAM, working with $1m+ accounts.
Minimum education to Degree level.

Preferred Qualifications:

A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
Direct management experience with demonstrated leadership - improving management of costs, methods, and staffing.

#LI-NF2

#LI-Hybrid

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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