Sr. Customer Quality Manager
Job Summary
Job Description
The Sr. Customer Quality Manager will champion quality to improve customer perception of Power Integrations products, ensuring customer satisfaction through quality management and expectation alignment. Responsibilities include collaborating with internal teams, managing customer audits, resolving quality issues, driving corrective actions, and acting as the technical interface. The role requires quality systems expertise and excellent communication skills, managing a quality engineering team, directly interacting with customers, driving corrective and preventive actions, implementing product quality improvements, and providing product change notifications to customers.
Must have:
- B.S. in Electrical Engineering or equivalent.
- 10+ years of experience in customer quality engineering.
- Expert in 8D problem resolution process.
- Direct customer-facing experience in a quality manager role.
- Problem-solving skills on semiconductor products and processes.
- Excellent technical writing skills, organized and concise.
- Willingness to travel to customer sites worldwide.
- Ability to carry out verbal and written technical communications.
Good to have:
- Ability to communicate in Mandarin.
Perks:
- Equity
- Medical benefits
- ESPP
- 401K
- Tuition reimbursement
- Time off programs.
2 skills required
Job Details
Description:
Candidate will be the champion of quality in promoting customers’ perception Power Integrations products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.
- Lead, coach and manage quality engineering team.
- Directly interface with customers on quality maters
- Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
- Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
- Define and implement product quality operational and systemic improvements.
- Provide product change notifications to customers.
Requirements:
- B.S. in Electrical Engineering or an equivalent technical discipline.
- 10+ years of experience in customer quality engineering involving integrated circuits.
- Expert in 8D problem resolution process.
- Direct customer facing experience in quality manager role.
- Must have problem solving skills on semiconductor products and manufacturing processes.
- Must have excellent technical writing in organized and concise manner based on facts and data.
- Must be available to travel to customer sites worldwide will be as required.
- Must be able to carry out verbal and written technical communications.
Preference:
- Able to also carry out verbal and written technical communications in Mandarin.
Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation. The annual base pay range for this position is $158,695- $229,046. Our salary ranges are determined by role, level, qualifications and work location.
The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.
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About The Company
Stay safe from recruitment fraud! We are aware of scams targeting Ansys and other companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates’ sensitive personal and financial information. All Ansys job applicants are required to apply for open roles on careers.ansys.com. While virtual interviews may be conducted as a part of our interview process, Ansys does not make job offers without a thorough interview process. Ansys also will never ask for an applicant’s social security number before they have accepted an offer or ask for payment from an applicant. Ansys assumes no liability for recruitment fraud. We advise that all job seekers take steps to educate themselves on fraudulent practices, so they do not become victims of scams. Learn more via the Federal Trade Commission. Ansys is proud to be an equal opportunity workplace and is an affirmative action employer. At Ansys, we are committed to making our careers website accessible and usable for individuals with disabilities. If you need a reasonable accommodation to apply for or interview for Ansys jobs, please email talentacquisition@ansys.com.
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