Support Engineer - Unified Team

1 Day ago • All levels • Administrative

Job Summary

Job Description

The Support Engineer - Unified Team is a 100% remote role responsible for providing world-class technical support to global customers. This involves handling initial tickets, troubleshooting issues, searching for resolutions using documentation and internal databases, and escalating complex problems. The role requires strong technical skills, excellent communication, and a customer-centric approach. Responsibilities include gathering ticket information, working towards quick resolutions, collaborating with developers, and contributing to knowledge base documentation. The ideal candidate is passionate about problem-solving, comfortable with Linux, organized, resourceful, and flexible to work shifts to support a 24/7 operation.
Must have:
  • Technical problem-solving skills
  • Strong Linux expertise
  • Excellent customer communication
  • Organized and resourceful
  • Flexibility for shift work
Perks:
  • Professional development
  • Flexible working hours
  • Paid vacation (one month)
  • Unlimited sick leave
  • Medical insurance reimbursement
  • Co-working and gym/sports reimbursement
  • Innovation reward program

Job Details

Description

This is a 100% remote role that can be located anywhere.

Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), Support Engineer will escalate the ticket to a higher level. This role acts as being the face of the company, representing the Global Services organization.

As a result, Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong technical skills as well as listening/understanding skills and empathy.

Support Engineers are expected to be well familiar with internal policies and procedures as well as with external and internal technical documentation. Support Engineers are also expected to help manage and contribute to the knowledge base documentation.

More details about the project can be found on our website.

What you will do:

  • Give world-class technical support to worldwide customers.
  • Use your Linux skills to analyze and solve different technical issues.
  • Work closely with developers, troubleshooting, bug-fixing, and issue-tracking.
  • Engage directly with customers, make sure they’re happy, loving us and our products.
  • Involve yourself with product development, using your insight of customer’s issues and use cases.
  • Create Knowledge Base articles based on your findings.

Requirements

You are:

  • Technical, a passionate problem-solver with a customer-centric mindset.
  • Feel at home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products.
  • Organized, resourceful, and responsive, because you’ll be working remotely, at home, or wherever suits you best.
  • Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis.

Benefits

What's in it for you?

  • A focus on professional development
  • Interesting and challenging projects
  • Flexible working hours
  • Paid one month vacation per year and unlimited sick leave
  • Medical insurance reimbursement
  • Co-working and gym/sports reimbursement
  • The opportunity to receive a reward for the most innovative idea that the company can patent.

By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (https://cloudlinux.com/candidate-privacy-notice), which provides detailed information on how we maintain and handle your data.

Similar Jobs

NVIDIA - Technical Marketing Manager

NVIDIA

Taipei City, Taiwan (On-Site)
2 Months ago
Meta - Network Engineer, Deployment and Support

Meta

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
PhonePe - Site Reliability Engineer - CDN

PhonePe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Appier - Senior Software Engineer, Data Backend(CrossX)

Appier

Taipei City, Taiwan (On-Site)
4 Months ago
PhonePe - Software Engineer (5-7 Yrs) - Core

PhonePe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
OKX - Senior Agent, Customer Service (Italian Speaker)

OKX

Budapest, Hungary (On-Site)
5 Months ago
Evolution - Office Coordinator - Maternity Cover

Evolution

St. Julian's, Malta (On-Site)
2 Days ago
Xsolla - HR & Office Specialist, Korea

Xsolla

Seoul, South Korea (On-Site)
3 Weeks ago
Realworld one - IT Support / Helpdesk Associate

Realworld one

Dallas, Texas, United States (Hybrid)
1 Week ago
PwC - Administrateur Fonctionnel P2P

PwC

Casablanca, Casablanca-Settat, Morocco (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

DNEG - Pipeline Supervisor

DNEG

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
NVIDIA - Solutions Architect - Cloud AI

NVIDIA

Washington, United States (Remote)
10 Hours ago
Samsung Semiconductor - Performance Analysis Engineer (Contractor)

Samsung Semiconductor

San Jose, California, United States (Hybrid)
3 Months ago
Werplay - QA Engineer

Werplay

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
3 Months ago
Airlab Inc  - Artificial Intelligence Researcher

Airlab Inc

Montreal, Quebec, Canada (On-Site)
8 Months ago
ByteDance - Traffic Access Architectural Engineer - Traffic Infrastructure

ByteDance

Singapore (On-Site)
4 Months ago
Sonar Source - Solutions Engineer

Sonar Source

Austin, Texas, United States (On-Site)
5 Months ago
ByteDance - Cloud Network Engineer - Physical Network Infrastructure

ByteDance

Singapore (On-Site)
3 Days ago
DNEG - Animation TD (DNEG Animation)

DNEG

Chennai, Tamil Nadu, India (On-Site)
4 Months ago
Wargaming - Senior Infrastructure Engineer (Python) (Game Engine Development Team)

Wargaming

Belgrade, Serbia (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Buenos Aires, Buenos Aires, Argentina

Red Point Labs - Java Backend Developer (Remote OK)

Red Point Labs

Argentina (Remote)
10 Months ago
N-iX - Senior .NET Desktop Engineer

N-iX

Argentina (Remote)
4 Days ago
PlayQ - Motion Designer (Remote Contract)

PlayQ

Argentina (Remote)
2 Days ago
PwC - Workday reporting Sr.

PwC

Buenos Aires, Buenos Aires, Argentina (On-Site)
5 Months ago
N-iX - Senior Unreal Engine/C++ Engineer

N-iX

Argentina (Remote)
4 Days ago
Room 8 Studio - Realistic 3D Character Artist Senior

Room 8 Studio

Argentina (On-Site)
1 Month ago
Evolution - Office Coordinator

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
8 Months ago
Evolution - Junior HR Generalist

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Evolution - Junior HR Generalist

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
2 Days ago
Devrev - Revenue: Solutions Engineer

Devrev

Buenos Aires, Buenos Aires, Argentina (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Xsolla - Technical Support Specialist - Helpdesk (English)

Xsolla

Beijing, Beijing, China (On-Site)
2 Days ago
ION - Red Hat Engineer, Italy

ION

Italy (Hybrid)
5 Months ago
Playtech - System Administrator

Playtech

Nicosia, Nicosia, Cyprus (On-Site)
3 Weeks ago
Corsair - Document Control Assistant

Corsair

Taiwan (On-Site)
3 Days ago
Onward Search - Senior Executive Assistant

Onward Search

New York, New York, United States (Hybrid)
4 Days ago
The Walt Disney Company - Executive Assistant & Studio Team Coordinator

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Days ago
ByteDance - Datacenter Operations Engineer (DCO), Infrastructure Engineering

ByteDance

Singapore (On-Site)
4 Months ago
PwC - Senior Adótanácsadó (transzferárazás)

PwC

Budapest, Hungary (Hybrid)
5 Months ago
Tesla - Associate Payroll Specialist

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
ARHS - Microsoft Applications Consultant

ARHS

Paris, Île-de-France, France (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

CloudLinux is on a mission to make Linux secure, stable, and profitable. We have spent more than 500 combined years working on Linux, and are changing how hosting companies and data centers use this technology we love by bringing it to millions of their customers. With more than 500,000 product installations and 4,000 customers, including Liquid Web, 1&1, and Dell, CloudLinux combines in-depth technical knowledge of hosting, kernel development, and open source with unique client care expertise.

Masovian Voivodeship, Poland (Remote)

Buenos Aires, Buenos Aires, Argentina (Remote)

Almaty Region, Kazakhstan (Remote)

Tbilisi, Tbilisi, Georgia (Remote)

Masovian Voivodeship, Poland (Remote)

Sofia City Province, Bulgaria (Remote)

View All Jobs

Get notified when new jobs are added by CloudLinux

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug