IT Support Engineer

7 Months ago • All levels • IT & Infrastructure

Job Summary

Job Description

The IT Support Engineer position in Tokyo, Japan involves managing and operating internal IT infrastructure and running the help desk, with a focus on supporting game production. Responsibilities include maintaining the internal IT systems, troubleshooting technical issues, and providing excellent support to colleagues. Experience with Windows and Linux, network equipment (switches and routers), and cloud systems (Azure or AWS) is preferred but not required. The role requires strong problem-solving skills, a passion for technology, and a commitment to providing excellent customer service. A strong interest in supporting game production is a must. The position offers a full-time employment opportunity with various benefits, including insurance, transportation expenses, annual salary revisions, medical checkups, and more. The work hours are flexible (9:00-17:45 or 10:00-18:45).
Must have:
  • Managing and operating internal IT infrastructure
  • Running the Help Desk
  • Interest in supporting game production
  • Strong problem-solving skills
Good to have:
  • Experience in Windows and Linux
  • Experience using network equipment
  • Experience with cloud-based systems (Azure or AWS)
Perks:
  • Various insurance
  • Transportation expenses
  • Salary revision (once a year)
  • Medical checkups
  • Congratulatory and condolence allowances
  • Corporate defined contribution pension plan (full-time employees)
  • Incentives (full-time employees)

Job Details

When you click on the "APPLY NOW" button, your default email client will pop up.
※If your email app does not activate, please send an email to with your desired position in the subject line and submit any required documents.

 

WORK DESCRIPTION

  • Managing and operating internal IT infrastructure
  • Running the Help Desk

REQUIREMENTS FOR APPLYING

  • Interest in supporting game production
  • Someone with hospitality

PREFERRED BUT NOT REQUIRED

  • Experience in Windows and Linux
  • Experience using network equipment such as switches and routers
  • Experience with cloud-based systems such as Azure or AWS

HOW TO APPLY

  • Click on the “Apply” button on this page and submit the required documents.
  • If the file size is too large, please use a cloud storage service or video sharing service and send us the link.
  • You are responsible for making necessary arrangements for any access restriction or limitation settings.
  • You are responsible for any charges or fees that may incur during your application process.

 **Please leave out any confidential sources or information when you submit.

REQUIRED DOCUMENTS

  • Resume (with photo)
  • CV

[EMPLOYMENT STATUS] Full-time employee, Contract worker

[Salary] Annual salary, performance incentive system in place
We will take into consideration your past experiences and abilities and match them to our company regulations.

[WORK HOURS] 9:00 ー 17:45 or 10:00 ー 18:45 etc.

[Benefits] Various insurance, transportation expenses, salary revision (once a year), medical checkups, congratulatory and condolence allowances, corporate defined contribution pension plan(for full-time employees only), incentives (for full-time employees only)

[Time-Off] Five-day work week (2 days off, Saturday and Sunday), official holidays, summer vacation, end-of-year/New Year, paid vacation, congratulatory/bereavement leave

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About The Company

KOJIMA PRODUCTIONS is an independent studio led by game creator, Hideo Kojima.


Our mission is to bring joy and surprise to our audience with AAA experiences that are innovative, unique, and of the highest quality than any other.

We are a studio that strives for world-class quality in an open and global environment with cutting-edge technology. At KOJIMA PRODUCTIONS, each and every person is an explorer of entertainment.


Since its release in 2019, the studio’s first title, DEATH STRANDING, has received numerous awards, released on multiple platforms, and continues to be widely acclaimed worldwide with a film adaptation announced in 2022.

The studio has also announced that it is currently working on a sequel, DEATH STRANDING 2 (Working Title), as well as a new game title that is “completely new and no one has ever experienced or seen before.”

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