Front Desk Agent

1 Month ago • All levels • Administrative • $68,000 PA - $68,000 PA

Job Summary

Job Description

The Front Desk Agent at Aulani, A Disney Resort and Spa, is responsible for greeting guests, handling check-in/check-out processes, and providing information about resort services and the surrounding area. This role requires strong customer service skills, proficiency in English and Japanese, and the ability to handle cash and transactions effectively. The agent will assist guests with questions, directions, and event schedules, creating a magical experience. The position involves both indoor and outdoor duties, requiring flexibility and the ability to handle stressful situations while maintaining guest privacy. The role demands multitasking abilities, computer skills, and knowledge of emergency procedures.
Must have:
  • Guest check-in/check-out
  • Cash handling experience
  • Excellent customer service
  • Bilingual (English & Japanese)
  • Computer proficiency
  • Problem-solving skills
Good to have:
  • Hawaiian language skills
  • Hotel/front desk experience
  • Leadership experience
  • Tourism/hospitality experience
Perks:
  • 100% healthcare coverage
  • Tuition reimbursement
  • Free lunch
  • Free parking
  • Free theme park admission

Job Details

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities:

  • Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
  • Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
  • Strong computer skills and knowledge is required
  • Must feel comfortable handling large amounts of money and possesses a high-level of integrity
  • Ability to reflect a professional image while maintaining guest privacy
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
  • Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications:

  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • You must be at least 18 years of age to be considered for this role
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:

  • Proficient in English and Japanese Language Required
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience
  • Previous experience working in a Hawaiian tourism or hospitality role

Additional Information:

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.


SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: Aulani Casting, aulanicasting




The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Similar Jobs

PwC - Manager - Assurance Corporate Reporting Services

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago
PlayStation Global - Product Marketing Manager

PlayStation Global

San Mateo, California, United States (Hybrid)
1 Month ago
PwC - Risk Consultant

PwC

Bangkok, Bangkok, Thailand (On-Site)
7 Months ago
PwC - Cybersecurity Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
PwC - Territory Reviewer - CDO - Associate

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Nintendo - Student Help Client Service Center (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
5 Months ago
Highspot - Sr. Salesforce Administrator

Highspot

Hyderabad, Telangana, India (Hybrid)
7 Months ago
The Walt Disney Company - Desktop Support Specialist

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Microsoft - Mechanical Engineer - Water Treatment Systems

Microsoft

Dublin, County Dublin, Ireland (On-Site)
4 Weeks ago
PearlAbyss - Junior System Engineer

PearlAbyss

(On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Talent Acquisition Associate

PwC

Makati, Metro Manila, Philippines (Hybrid)
5 Months ago
PwC - Associate (Proby)

PwC

Davao City, Davao Region, Philippines (On-Site)
7 Months ago
ByteDance - Search Operations Team Lead - Trust and Safety - Japan

ByteDance

Tokyo, Japan (On-Site)
6 Months ago
PwC - BOS Associate (Probationary)

PwC

Cebu City, Central Visayas, Philippines (On-Site)
7 Months ago
Netflix - Data Engineering Manager

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Months ago
Unity - Android Team Lead

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
5 Months ago
PwC - Corporate Finance Manager

PwC

Bangkok, Bangkok, Thailand (On-Site)
7 Months ago
Nintendo - Senior Manager, Engineering Infrastructure and IT (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
1 Month ago
The Walt Disney Company - Senior Manager, Workforce Management

The Walt Disney Company

San Antonio, Texas, United States (On-Site)
3 Months ago
DraftKings - Operations Supervisor

DraftKings

North Andover, Massachusetts, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kapolei, Hawaii, United States

Tencent - Technical Lead, Game Marketing Technology - SaaS Platform

Tencent

Palo Alto, California, United States (On-Site)
6 Months ago
Netflix - Data Analyst, Production Finance Operations & Innovation

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago
Lionsgate Games - Executive Assistant, Television, Office of the Vice Chairman

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Sony Pictures Animation - Background Artist

Sony Pictures Animation

Los Angeles, California, United States (On-Site)
1 Month ago
Google - Staff Software Engineer, AI/LLM, Platforms and Devices

Google

Mountain View, California, United States (On-Site)
1 Month ago
ByteDance - Backend Software Engineer - Global E-Commerce Supply Chain

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Feld Entertainment - Production Stage Manager - Monster Jam

Feld Entertainment

Ellenton, Florida, United States (On-Site)
7 Months ago
Tencent - Security Software Engineer I

Tencent

California, United States (On-Site)
2 Months ago
Corsair - Manager, Sales Operations, America

Corsair

Milpitas, California, United States (On-Site)
1 Month ago
WildBrain - Director, Retail Development

WildBrain

New York, New York, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Google - Administrative Business Partner III, Google Cloud, Customer Engineering

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
Lionsgate Games - Executive Assistant

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Google - Administrative Business Partner II, Google Cloud, Customer Growth Engine

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
Next Level Business Services - Salesforce Tech Lead

Next Level Business Services

San Jose, California, United States (On-Site)
6 Months ago
Scientific Games  - Field Service Technician I

Scientific Games

Arizona, United States (On-Site)
2 Months ago
Company3 Method Studios - Senior Benefits Administrator (Temporary)

Company3 Method Studios

Santa Monica, California, United States (Hybrid)
1 Month ago
Evolution - Office Coordinator

Evolution

Prague, Prague, Czechia (On-Site)
2 Months ago
ION - System Engineer Control Room, Italy

ION

Parma, Emilia-Romagna, Italy (Hybrid)
7 Months ago
ION - Z/OS USS System Programmer, Italy

ION

Italy (Hybrid)
7 Months ago
Limit Break - IT Helpdesk Engineer

Limit Break

Tokyo, Japan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

Burbank, California, United States (On-Site)

Celebration, Florida, United States (On-Site)

Buenos Aires, Buenos Aires, Argentina (On-Site)

Seattle, Washington, United States (On-Site)

Santa Monica, California, United States (On-Site)

Glendale, California, United States (On-Site)

Anaheim, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug