Tech Svc Desk

3 Months ago • All levels

Job Summary

Job Description

This role involves providing first-level IT support, resolving customer requests related to software, hardware, and network operations. Responsibilities include accurately documenting calls and incidents, managing workload, maintaining data accuracy in the contact management system, assigning incidents to the correct support group, acting as a single point of contact, performing diagnostics, providing reference numbers, understanding various media sources, and supporting multiple clients. The role requires working in a 24/7 environment on a rotating shift roster and adhering to Unisys policies and procedures.
Must have:
  • NV1/NV2 Security Clearance required.
  • Must be an Australian Citizen.
Good to have:
  • Applicants with customer service experience preferred.
  • Education, training, and/or relevant experience in Information Technology is desirable.

Job Details

What success looks like in this role:

Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.

What success looks like in this role:

  • Provide 1st Level IT Support.
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

You will be successful in this role if you have:

You will be successful in this role if you have:

  • NV1/NV2 Security Clearance is required.
  • Must be an Australian Citizen.
  • Applicants with customer service experience preferred.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Similar Jobs

Crowd Strick - Penetration Test Engineer

Crowd Strick

Romania (Remote)
2 Months ago
Inveniolsi - Senior Project Manager/Delivery Manager

Inveniolsi

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Month ago
meetup - Compliance Specialist

meetup

Milan, Lombardy, Italy (Remote)
3 Weeks ago
Unity - Senior Machine Learning Developer

Unity

Montreal, Quebec, Canada (Remote)
3 Weeks ago
Trek - Accountant

Trek

Waterloo, Wisconsin, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fortra - Senior Data Scientist

Fortra

United Kingdom (Remote)
4 Weeks ago
Studio Image Works - 3D Generalist

Studio Image Works

Gurugram, Haryana, India (On-Site)
1 Year ago
Telastra - Telstra Retail: Customer Service & Sales Consultant

Telastra

Albany, Western Australia, Australia (On-Site)
2 Months ago
Nintendo - Intern – Wireless Software Engineer (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
Nasdaq - Senior Software Developer

Nasdaq

Atlanta, Georgia, United States (On-Site)
1 Year ago
NCR Voyix - Network Engineer

NCR Voyix

Tokyo, Japan (On-Site)
2 Months ago
Poly Slash  - 3D Artist

Poly Slash

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Months ago
Rippling - Account Manager, SMB

Rippling

San Francisco, California, United States (Hybrid)
3 Months ago
PwC - Audit Manager - Assurance

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
JDA - Support Engineer

JDA

Coimbatore, Tamil Nadu, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Canberra, Australian Capital Territory, Australia

Lorikeet - Software Engineer

Lorikeet

Sydney, New South Wales, Australia (On-Site)
3 Weeks ago
Canva - Backend Software Engineer - Gen AI, Design Generation Experience

Canva

Brisbane, Queensland, Australia (Remote)
4 Months ago
Alt VFX  - Senior Houdini Lookdev / Lighting Artists

Alt VFX

Brisbane, Queensland, Australia (On-Site)
2 Months ago
Riot Games - Technical Producer - Tech Foundations - Hextech - Developer Tools

Riot Games

Sydney, New South Wales, Australia (On-Site)
4 Months ago
easygo - Software Development Engineer, Frontend focused Full-Stack

easygo

Sydney, New South Wales, Australia (On-Site)
2 Months ago
Flying Bark - Senior Surfacing Artist

Flying Bark

Sydney, New South Wales, Australia (Hybrid)
4 Months ago
Zenoti - Senior Product Support Specialist

Zenoti

Brisbane, Queensland, Australia (On-Site)
2 Months ago
Luxoft - Neoxam Consultant

Luxoft

Sydney, New South Wales, Australia (On-Site)
8 Months ago
Pattern - SEO Graduate Assistant

Pattern

Melbourne, Victoria, Australia (Hybrid)
1 Month ago
Adobe - Senior Cyber Defense Analyst

Adobe

Sydney, New South Wales, Australia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Unisys is a global technology solutions companythat powers breakthroughs for the world’s leading organizations.We change how people experience technology and help organizations act upon new opportunities throughdigital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
View All Jobs

Get notified when new jobs are added by Unisys

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug