Technical Account Representative

3 Months ago • All levels • DevOps

Job Summary

Job Description

As a Technical Account Representative at Tencent's CSIG, you will deeply understand key account (KA) customer business scenarios and leverage Tencent Cloud products to resolve technical challenges. You'll work closely with KAs via various communication channels (IM, phone, remote access, visits) to identify pain points, improve product tools, and enhance customer satisfaction. Proactive service is crucial; anticipating and resolving network, load-balancing, server, storage, and database issues. Responsibilities include assisting KAs with business expansion, adjustments, and optimization. A strong understanding of cloud computing, Linux, TCP/IP, and troubleshooting skills are essential.
Must have:
  • Bachelor's degree in CS/IT or related field
  • Cloud computing & product familiarity
  • Linux & TCP/IP knowledge
  • Troubleshooting skills (Compute, Storage, Networking)
  • Excellent communication & problem-solving skills
Good to have:
  • Audio/video, SDK, DevOps, Big Data, AI, TCE, Kubernetes, Docker experience
  • Tencent Cloud certifications

Job Details

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

  • Deep understanding of the business scenarios of KA customers, combined with the characteristics of Tencent Cloud products to help KA customers solve technical problems on the cloud, and assist KA customers in expansion,adjustment and optimization of business structure

  • Communicate closely with KA customers through IM/telephone/remote-access/visit, gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience

  • Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers problems and faults about network/load-balancing/server/storage/database

Who We Look For

  • Bachelor's degree or higher in Computer Science, Information Technology, or related discipline. Familiar with cloud computing technology and products.

  • Basic knowledge in Linux system management and TCP/IP protocol, ability to analyze and troubleshoot technical issues using relevant tools

  • Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development

  • Experience in audio&video/SDK R&D/DevOps/big data/AI/TCE/Kubernetes/Docker is preferred

  • Good communication, presentation and logical thinking skills, good sense of service and collaboration, strong sense of responsibility, and strong ability to resist pressure. Preferred--certifications of Tencent cloud or equivalent.

  • Good at Chinese, fluent in at least one language of English with good oral and written expression skills.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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