Technical Customer Support, II

6 Months ago • 2-5 Years

About the job

Summary_{By Outscal}

Zebra Technologies is looking for a Technical Customer Support, II to resolve customer issues via phone and email. Must-have skills include technical product knowledge, strong interpersonal skills, and troubleshooting abilities. Experience with web application software and configuration is required.

About the job

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities:

Serve as a proactive product expert to customers.

Manages multiple tickets related a spectrum of technical problems

Respond and resolve the customer submitted issues through case management systems or emails in a timely and professional manner.

Solves problems in a timely manner using full understanding of the product functions and features and customer environment

Configure the web application software based on customer needs.

Testing web-based applications to find the best suitable solution for the customer.

Document software application features

Set up a call with the customer to troubleshoot the issues and a weekly call to go through pending issues keeping the client apprised of status.

Learn the software product suite as quickly as possible to serve the customer better.

Provide workaround to the problems when the standard function has failed and ensure issues are resolved promptly.

Qualifications:

Bachelor's degree required

2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience

Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers

Demonstrates leadership qualities

Demonstrates strong customer service and communication skills

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.