Technical Event Specialist

Description

The Opportunity

Key Responsibilities

• Provide first-level support for our virtual Live Event business, ensuring high-quality experiences for event attendees and sponsors.
• Conduct Technical dry runs, prepare, and test virtual events using platforms like Zoom, BigMarker and others.
• Provide technical assistance during live virtual events, including troubleshooting any issues that arise.
• Monitor and manage multiple aspects of virtual event platforms (e.g., breakout rooms, live polls, Q&A sessions, etc.) to ensure smooth engagement during events.
• Coordinate with presenters and moderators pre-event to ensure their comfort with platform tools and features, addressing any last-minute concerns or technical issues.
• Offer internal support for staff, becoming an expert in our internal CMS to ensure smooth operations and troubleshooting.
• Manage setup, testing, and operation of live streaming equipment, including cameras, microphones, lighting, and sound systems.
• Coordinate with venue AV teams to ensure smooth integration between in-house systems and company equipment for hybrid or fully live events.
• Troubleshoot technical issues in real-time during on-site events, including diagnosing hardware malfunctions and implementing quick solutions.
• Oversee the recording and archiving of live event content for future use, ensuring high-quality captures and secure storage.
• Collaborate with on-site teams to manage event transitions, such as switching between speakers, adjusting for different media formats, or adapting to last-minute schedule changes.
• Travel a minimum of 20% to 30% of the time, primarily in Q4, with some travel throughout the year.

Job Qualifications

• Experience with Virtual Event Platforms: Proven experience with virtual event software (Zoom, BigMarker, GoToMeeting, Microsoft Teams, etc.) including backend setup, event management, and troubleshooting.
• Technical Proficiency with AV Equipment: Hands-on experience with audio/visual hardware such as video switchers, mixers, projectors, microphones, and live streaming setups.
• Understanding of Networking Basics: Familiarity with basic network troubleshooting for live events (e.g., bandwidth issues, IP configuration, firewall settings).
• Strong Communication Skills: Ability to communicate effectively with technical and non-technical stakeholders, including event speakers, attendees, and internal teams.
• Ability to Handle High-Pressure Situations: Demonstrated capacity to remain calm and problem-solve quickly in live event environments.

 Prior Experience:

• 3+ years of experience in Event Specialist or a similar technical role, with direct experience in virtual and/or live event management.
• Experience in AV Production: Experience in managing or supporting audio/visual production for live events, webinars, or hybrid events.
• Experience in IT, Project Management, or QA: A background in IT support, project management, or quality assurance is a strong plus, especially in environments requiring technical troubleshooting and customer support.

 Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.