Technical Support Engineer - Azure Identity

[Required Skills / 応募資格 必須] 

• Passion for our technologies and passion for our customers/partners
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit
• Demonstrate logical and critical thinking, strong communication skills and ability to develop strategic on-going customer relationships
• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through tangible, creative troubleshooting
• Minimum of 3 years IT experience and demonstrate aptitude for providing superior customer service in politically charged environment

[Preferred Skills / 応募資格 尚可] 

• Strong knowledge of Microsoft Windows Servers and Client Operating Systems. 
• Understanding of Microsoft Cloud (Azure/Office 365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc. 
• Knowledge related to OAuth, OpenID Connect, WS-Federation and SAML. 
• Troubleshooting skills in network and DNS. 
• Troubleshooting skills in AD FS (Active Directory Federation Services). 
• Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM/MIM, DirSync, AADSync or AAD Connect. 

[Important Notices / 留意事項] 

• Support of critical cases may arise outside of standard working hours on an as-needed basis (1-2 times per month).
• May require weekend coverage (1 - 2 times per year)
• If required, occasional domestic and international travel

[Language Skills Required / 語学力] 

Both Japanese and English (See details below) 

• (Japanese) Business Level-Fluent / ビジネス文書 (報告書作成、メール)、電話対応、対面による日本のお客様とのコミュニケーションが求められます。 
• (English) Conversational-Business Level / 英語での事例調査、技術文書の読解、トレーニングの受講、メールやチャットでの会話、電話や対面での会議、海外エンジニアとの協業に支障をきたさいないレベルが求められます。

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.