Technical Support Engineer

3 Days ago • 3-5 Years • DevOps • Administrative

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and solve customer technical issues. You'll collaborate across teams, leverage troubleshooting tools, and contribute to product improvements. Responsibilities include investigating and resolving customer issues, building communities with peers, sharing knowledge, identifying product defects, and improving customer support experiences. This hybrid role (up to 50% remote) requires strong troubleshooting skills, Active Directory expertise, and experience with Azure technologies. You'll work with complex enterprise environments, contribute to case deflection initiatives, and mentor colleagues. The ideal candidate possesses excellent communication, problem-solving, and customer service skills.
Must have:
  • 3+ years tech support experience or Bachelor's degree + 1 year experience
  • Azure technical support experience
  • Experience with Active Directory, ADFS, SSO
  • Experience supporting large enterprise environments (1000+ users)
  • Strong troubleshooting and problem-solving skills
Good to have:
  • Windows System Administration
  • PowerShell scripting
  • Azure 533 certification
  • Knowledge of PKI and Authentication protocols
  • Experience with ADFS
Perks:
  • Hybrid work (up to 50% remote)

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Prior product, technical support customer facing experience.
• Technical experience and knowledge working in Azure technical support or equivalent technology.
• Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable
• Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
• OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.

 

Minimum requirements:
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

 

Language Qualification
English Language: fluent in reading, writing and speaking.

 

Preferred Qualifications:
• 2+ years prior product/technical support customer facing experience.
• Technical experience and knowledge working in Azure technical support or equivalent technology.
• Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users


Experience in one or more of these areas desirable
• Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
• OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.
•Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
•Exposure to cloud technologies like Azure (Identity management) and ADFS.
•Azure / Azure Active Directory hands on and troubleshooting experience.
•Azure 533 certification preferred.
•AADConnect, O365 and Exchange Online technologies knowledge preferred.
•Knowledge of PKI and Authentication protocols.
•Experience and understanding of ADFS.
•Comfortable with PowerShell scripting and commands.
•3+ years of experience in administering Microsoft® Windows 2008 and Windows 2012 Servers.
•Good English Communication Skills - Spoken and Written (including technical writing)
•Strong Trouble Shooting and problem solving skills
•Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications:
•Trouble shooting and problem solving skills.
•Good Active Directory foundation and fundamentals.
•Troubleshooting complex scenarios within Active Directory \ Windows Networking, Replication, DFSR, Group Policy management and Public Key Infrastructure (PKI) \ Certificate Services.
•Additional Technology Certifications – Cisco, Unix, Security etc. (Good-to-have)

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

 

 

Similar Jobs

Aspire - Senior Frontend Engineer

Aspire

Bengaluru, Karnataka, India (Hybrid)
7 Hours ago
Nagarro - Associate Principal Engineer, .Net Fullstack

Nagarro

South Africa (On-Site)
6 Months ago
Outbrain - Team Lead - Tech Operations

Outbrain

Gurugram, India (Hybrid)
23 Hours ago
Extreme Network - SENIOR UI ENGINEER

Extreme Network

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
N-iX - Middle .NET Fullstack Engineer

N-iX

Colombia (Remote)
2 Weeks ago
Visa - Staff Systems Engineer - Splunk Administrator - PRE

Visa

Austin, Texas, United States (Hybrid)
6 Months ago
Google - Site Reliability Engineer, Home and Assistant, Infrastructure

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
NVIDIA - Senior Site Reliability Engineer - Infrastructure

NVIDIA

Westford, Massachusetts, United States (On-Site)
2 Months ago
Microsoft - Technical Support Engineer

Microsoft

(Hybrid)
2 Weeks ago
Nagarro - Staff Engineer (Cloud Infrastructure)

Nagarro

Gurugram, Haryana, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Senior Frontend Engineer - Ecosystem Experiences

Canva

Melbourne, Victoria, Australia (Remote)
1 Week ago
N-iX - Senior Full Stack .NET Engineer

N-iX

Poland (Remote)
2 Weeks ago
Lingo Kids LLC - Senior CRM Specialist

Lingo Kids LLC

Madrid, Community Of Madrid, Spain (Remote)
3 Months ago
Google - Product Solutions Engineer, Payments Platform Partner Engineering

Google

Boulder, Colorado, United States (On-Site)
2 Days ago
Canva - Senior Frontend Engineer - Growth

Canva

Auckland, Auckland, New Zealand (Remote)
1 Month ago
Milk Visual Effects - Systems Administrator

Milk Visual Effects

(On-Site)
4 Months ago
Microsoft - Technical Support Engineer - Azure Monitoring

Microsoft

Taipei City, Taiwan (Hybrid)
2 Weeks ago
Next Level Business Services - Technical Lead (ASP.NET / Site core)

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
6 Months ago
Nagarro - Associate Staff Engineer, Java

Nagarro

India (Remote)
6 Months ago
GoTo Group - One KYC Senior Web Developer

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Google - Software Engineer III, Infrastructure, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
5 Months ago
OLIVER+ - Integrated Designer (German Fluent)

OLIVER+

New Delhi, Delhi, India (On-Site)
8 Hours ago
Zamp - Compliance Analyst (KYC, AML & Transaction monitoring)

Zamp

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Zynga - Senior Manager, Engineering

Zynga

Bengaluru, Karnataka, India (On-Site)
1 Day ago
PwC - Associate -Gurgaon- Technology consulting

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago
Falcon X - Product Manager - Midas

Falcon X

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Google - Business System Architect, Supply Chain and ERP

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Paytm - Team Lead, Area sales Manager & Key Account Manager- Bengaluru

Paytm

Bengaluru, Karnataka, India (On-Site)
6 Months ago
BigID - Backend Engineer

BigID

Chennai, Tamil Nadu, India (Hybrid)
7 Hours ago
Dream Sports - Manager - Contract Management Procurement

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

ION - Cloud Engineer Kubernetes

ION

Italy (Hybrid)
6 Months ago
Luxoft - DevOps Engineering Lead

Luxoft

Pune, Maharashtra, India (On-Site)
5 Months ago
Inworld AI - Staff Platform Engineer  - Canada

Inworld AI

Vancouver, British Columbia, Canada (On-Site)
5 Months ago
Metyis - Lead Devops Engineer

Metyis

Bengaluru, Karnataka, India (On-Site)
5 Months ago
RoofStack - Head of Software Development

RoofStack

İstanbul, İstanbul, Türkiye (On-Site)
1 Month ago
Patreon - Site Reliability Engineer

Patreon

New York, New York, United States (Remote)
1 Month ago
Warner Bros Games - Senior Software Engineering - Cloud Support and Operations

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
4 Weeks ago
Luxoft - Siebel L2 Support Consultant

Luxoft

New Delhi, Delhi, India (Remote)
5 Months ago
Velotio Technologies - Cloud Security Engineer

Velotio Technologies

Maharashtra, India (Remote)
1 Month ago
Litera - Site Reliability Engineer

Litera

Ahmedabad, Gujarat, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

London, England, United Kingdom (On-Site)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (Hybrid)

Shanghai, Shanghai, China (Hybrid)

Beijing, Beijing, China (On-Site)

Washington, United States (On-Site)

Phoenix, Arizona, United States (On-Site)

Penang, Malaysia (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug