Technical Support Specialist

Job Title

Job Description

Technical Support Specialist - AllParts Medical
The position serves as the customer interface for multi-vendor XR/CLB/PXR/CRM support, providing expertise and guidance in problem areas, managing escalations, coordinating resolution, and maintaining the knowledge base.

Your role:

• Provide technical support for AllParts Medical customer and corresponding technical groups, using exceptional knowledge of multi-OEM XR/CLB/PXR/CRM systems to resolve software and hardware issues and assist external clients with technical inquiries.

• Create and maintain system reference documentation, provide internal technical feedback, build customer relationships to enhance the AllParts Medical Brand, and support a variety of hardware and software across evolving installations.

• Review, update, and author knowledge articles, conduct root cause analysis post-escalations, and escalate severe issues to leadership for support and awareness.

• Address customer product inquiries through various channels, leverage technical expertise for troubleshooting, and recommend corrective actions to ensure the resolution of electro/mechanical or software issues.

You're the right fit if:

• Minimum 2 years of experience with Bachelor's in areas such as Technical Troubleshooting, Customer Service preferably in the Healthcare Industry or equivalent OR no prior experience with Master's Degree.

• The role requires expertise in root cause analysis, troubleshooting, escalation management, documentation and reporting, continuous improvement, product repair and maintenance, IT networking, regulatory requirements, engineering and electronics fundamentals, remote support tools and techniques, and technical acumen.

• Bachelor's/ Master's Degree in Engineering, Medical, Science or equivalent.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is $87,750.00 - $140,400.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.