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Tesla Support Advisor - Manchester

England, United Kingdom (On-site)

Tesla Support Advisor - Manchester

1 Week ago • All levels • Operations • Undisclosed

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

team-player

customer-centric

Job Description

Tesla seeks a Support Advisor in Manchester to provide exceptional customer service. Responsibilities include resolving roadside, technical, and service inquiries, collaborating with internal teams, ensuring consistent customer experiences, and creating a positive brand image. The ideal candidate is customer-centric, a skilled communicator, digitally savvy, and a fast learner. They will troubleshoot issues, educate customers, and maintain a high level of customer satisfaction. The role requires excellent communication, multitasking skills, and the ability to work in shifts, including weekends.

Must have:

Excellent customer service skills
Fluent English communication
Technical troubleshooting abilities
Digital savviness
Strong multitasking skills
Valid driver's license

Good to have:

Additional languages
Prior customer support experience

Perks:

Dynamic work environment
Innovative technology
Ongoing training and development
Competitive compensation and benefits
Safe and fun workplace

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do

Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop

What You’ll Bring

Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
Safe to drive: We require you to hold a full valid driver’s license

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

Join the mission.

Apply today.

Note that applications must be submitted online and contain an English CV.

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