Vice President, Product Research & Insights

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About The Research & Insights Team

Research & Insights (R&I) is a strategic partner to product management, engineering, User Experience (UX), and go-to-market teams across Salesforce. We are passionate about understanding and solving our customers’ issues, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales, strategy and operations. Together, we shape the future of Salesforce for the benefit of millions of end users.

Key Responsibilities include:

• Define, lead and resource the research and insights agenda for the company’s  highest priority technical products (Agentforce, AI, Platform) to deliver the best possible product experience for our customers

• Align and partner with General Managers (GMs) and cross-functional executives (Product Management, User Experience, Engineering) to deliver insights for the end-to-end product life cycle

• Define and ensure insight impact throughout the Technology & Product organization and Salesforce at large

• Lead, develop, and mentor a high-performing, globally distributed research team

• Manage the team’s business operations (e.g., budget management, resource procurement)

• Drive an insight-informed and data-driven culture for the company.

Key Skills

• Proven track record of delivering insight work with measurable business outcomes

• Expertise in the research craft and its execution in a business environment

• Excellent cross-disciplinary collaboration skills and strong organizational agility

• Strong leadership and management expertise

• Executive-level presentation skills in business and technical contexts

• Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.

• University degree in a research or business-focused field (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

• Minimum of 15 years experience leading research in product development, user experience or technology contexts.

• Bonus: Experience in CRM, enterprise business software, or analogous industries

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.