Account Manager (for Disneyland Paris)

About the Role & Team

In this role supporting Disneyland Paris, you will be contributing to the overall hotel, ticket and revenue sales as defined in the annual operating plan and work to deliver against annual sales targets. You will also provide account management and promotion of sales and marketing to UK travel trade including retail, repackages and pan European OTAs with promotion of ticket only when appropriate. You will develop the delivery of annual sales and marketing plans and maintain effective management of key account partnerships throughout.

This role will require extensive travel throughout the UK and to the London based head office.

What You Will Do

• Achieve set objectives which support the overall strategy of Disneyland Paris in the UK

• Effectively manage key accounts at all levels including negotiation of all commercial terms and ongoing tactical initiatives, identifying growth opportunities

• Undertake sales visits and representation with all existing and prospective key accounts, delivering a strong productive working relationship

• Ensure constant communication of all relevant items to key partners

• Monitor and report sales performance by account and channel with insights into the trade partner business, the market, competitor activity etc.

• Coordinate marketing through the Travel Industry Marketing team as appropriate to improve sales and promotion opportunities as well as return on investment

• Scope and implement strategic sales and marketing plans with key partners

• Undertake presentations and training opportunities with partners as required

• Input to the planning and forecasting process for annual operating plans and revenue targets

• Attend and support key travel industry trade events, workshops, Fam trips and training events to represent Disneyland Paris in the UK

• Continuously develop and maintain positive relationships with internal and external partners including but not limited to, Disney Destinations International and Disneyland Paris colleagues, trade partners and relevant industry contacts

Required Qualifications & Skills

• Demonstrated sales experience in UK travel industry, including travel agency, online and/or tour is crucial

• Experience of building effective relationships with both internal and external partners, both domestically and internationally

• Experience in working in partnership with key accounts and building trust and commitment

• Understanding of the various distribution channels in the travel industry

• Large matrix organisation experiences preferable

• Proven experience in key account management

• Highly analytical and results driven with strong commercial and negotiation skills

• Ability to optimally present both virtually and face to face

• Ability to challenge the status-quo and bring new ideas

• Strong organisational skills

• Ability to work with speed and agility, manage own time but to also work and contribute to team

• Computer literate (Word, Excel, Outlook and PowerPoint); adept in use of video conferencing tools such as Zoom

• Strong written and spoken English for business use, with French language skills beneficial

Additional Information

• Flexibility for some UK, European or international travel may be required

• Contribution to ad-hoc projects as the business requires

• Flexible hours may be required to meet business needs

• Driving license required

The Perks

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.