Account Manager III, Google Workspace
Job Summary
Job Description
As an Account Manager III, you will be responsible for identifying opportunities to upsell Google Workspace products to existing customers, working with reseller partners to generate business opportunities, cultivating Google Workspace usage and customer satisfaction, and liaising with Marketing and Product teams to improve the overall experience. This role requires fluent English and French communication skills and focuses on developing relationships with current business customers and growing their spend within the SMB and mid-market sectors. Responsibilities include identifying upselling opportunities, working with reseller partners, managing customer relationships, and improving the overall customer experience. The ideal candidate will have experience in technology sales, account management, and marketing automation tools. The role is based in Dublin, Ireland and is part of Google's Cloud Small/Medium Businesses (SMB) team.
Must have:
- Bachelor's degree or equivalent experience
- 4+ years in sales, client relationship, or account management
- Fluent English and French communication
- Technology sales experience with SMBs
- Identify upselling opportunities
- Work with reseller partners
Good to have:
- Experience translating analysis into business plans
- Experience with email campaigns and CRM tools
- Google Workspace or productivity tool experience
- SaaS experience with SMBs and mid-market customers
- Experience selling through resellers
- Ability to manage multiple tasks
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in one or more of the following: sales, client relationship, or account management.
- Technology sales experience focused on developing relationships with current business customers and growing their spend.
- Ability to communicate in English and French fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in translating analysis and insights into business plans.
- Experience in executing email campaigns through marketing automation and CRM tools.
- Experience in Google Workspace or promoting productivity tools.
- Experience in SaaS promoting to Small and Medium Businesses (SMB) and mid-market customers.
- Experience in selling with and through resellers.
- Ability to manage multiple tasks with shifting priorities and varying deadlines.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.The Google Cloud Small/Medium Businesses (SMB) team focuses on working with small and medium-sized businesses, startups, and digital native customers.
As an Account Manager, you will help to develop the business, bring Google's portfolio into SMB companies around the world, and manage complex customer and stakeholder relationships with ease.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Identify opportunities to upsell Google Workspace products to the existing Workspace customers.
- Work with reseller partners to generate business opportunities through the partner channel.
- Cultivate Google Workspace usage, adoption, and customer satisfaction over the phone with customers.
- Liaise with Marketing and Product teams to improve the overall experience.
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