Admissions Team Leader

Role: Admissions Team Leader

Location: Bangalore, India

Job type: Full time, Permanent (Hybrid) 

This position offers a hybrid work model, allowing flexibility between working from home and our office.

Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The role

Team Leader is focused on these key areas:

• To provide leadership and line manage the Senior Admissions Assessment Officers (SAAO) and Admissions Assessment Officers (AAO) for the managed clients
• Oversee and manage multiple clients to ensure there is seamless delivery of the services for the managed clients and collaborating with the respective stakeholders.
• Point of reference for data and information or insights for the managed client/s

Role responsibilities

Team Management:

• Lead a team of SAAOs and AAOs for managed clients, focusing on matters related to daily operations, management and staff performance across regions
• Organise and schedule regular team meetings to gather any feedback or issues that needs further attention and resolving them immediately
• Provide regular updates and feedback to the Admissions Manager or as and when required
• Collaborate with the Admissions Manager to prepare and execute training plans and schedule for onboarding of new team members
• Ensure in prioritising client/s’ SLAs when assigning tasks to team members and monitoring these closely
• Engaged in resource planning needs by having an overview of overall Admissions resource availability and advise on resource optimisation
• Participate in the hiring process as a panel member as requested by the Admissions Manager or Global Director.

Reporting and Analysis:

• Ensure reports are readily available, up-to-date and accurate
• Compiling and presenting reports for managed clients in a timely manner or as scheduled
• Verify data on application volumes and providing that data for the purpose of client invoicing and reporting
• Provide insights into the performance or measurement of success for the managed client

Other responsibilities:

• Ensure that application assessment service is delivered in line with clients’ protocols
• Support the SAAOs in performing quality checks on applications processed and providing necessary guidance and coaching
• To lead and support new business and service implementation by collaborating with various stakeholders and client/s
• Ensure client communication is maintained in a positive, constructive and professional manner and as advised by the client/s to ensure transparency and consistency
• Comply with clients’ policies and procedures and relevant legislation
• Engage and lead admissions team in respective client meetings
• To support the overall Admissions team in operational matters
• Participate in new projects or services within the Admissions team
• Any other additional duties as required

Key skills and experience

• Preferably with at least 3 years’ experience in leading teams or projects
• Demonstrated success in achieving team or project goals and objectives is desirable
• Ability to multi-task effectively and achieve company’s objectives
• Creative thinking, innovative and resourceful in decision making
• Excellent spoken and written English language skills
• Adaptability to new processes and systems or technology

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have: 

• Competitive base salary  
• Access to an annual bonus scheme (for qualifying roles only) 
• 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave 

• 14 days holiday for the year 2025 
• Enhanced maternity and paternity leave  
• Access to Provident Fund and Pension Fund Scheme  
• Group Medical Insurance 
• A vibrant social environment and multicultural and multinational culture 

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. 

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