AES - Salesforce Technical Analyst – Specialist and Associate Consulting

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Salesforce Associate in Quality Assurance will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardize the growing QA practice. As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Experience with Salesforce Sales, Service, or Experience Cloud 

• Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.) 

• Testing against feature stories (with or without defined requirements) 

• Documenting test results in a structured, detailed fashion 

• Able to prioritize defects focusing on the most important ones first 

• Filing detailed issue reports with clear repro steps 

• Browser/device testing, API testing 

• Developing QA plans for features or projects 

• Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA 

• Salesforce Administrator certification

• Knowledge on Chatbots and IVR are a plus

• Ability to comfortably speak to industry best practices and guide the client towards those best practices

• Experience in automation testing using any tool

• Assessing requirements or features to identify areas to test

• Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.

•  Adapting to and learn to work with different technologies and team contexts

• Communicating sensitively to different client/team norms and communication style

• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements 

• Ability to explain the UAT testing process to the customer

• Perform thorough regression testing when bugs are resolved.

• Create test coverage documentation, test execution plans, and metrics reports.

• Create, organize, and maintain test plans, test suites, and test cases based on project requirements and acceptance criteria, and to identify and prioritize manual test cases for automation

Job Summary - 
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues 
from strategy to execution. PwC Professional skills and responsibilities for this management level include 
but are not limited to:
Collaborate effectively with others.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Handle/analyze data and information responsibly.
Follow risk management and compliance procedures.
Keep up to date with developments in the area of specialization.
Communicate confidently in a clear and concise manner.
Uphold the firm's code of ethics and business conduct.
Work in a team environment that includes client interactions, manage deliverables independently, and 
cross-team collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Minimum Degree Required (BQ) *:
BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
Degree Preferred: 
Bachelor's degree 
Required Field(s) of Study (BQ):
Preferred Field(s) of Study: 
BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
Minimum Year(s) of Experience (BQ) *: US
2 to 5 years of experience in Salesforce
Certification(s) Preferred: 
Required Skills *: 
2 to 5 years of experience in Salesforce with following skills
● Apex, Triggers, SOQL, SOSL, SQL, Visualforce Pages,LWC
● Previous work experience with application and software development.
● Experience developing customer-facing interfaces.
● 1+ years of experience as Salesforce developer
● Strong working experience in LWC(Lightning Web Components) is mandatory
● Strong project experience in any one of the skill set like Salesforce Field Service 
Lightning,Docusign/CLM,Community Cloud,Salesforce - Commerce Cloud,Salesforce - Marketing 
Cloud,Salesforce - Pardot,Salesforce - Tableau and Salesforce - Slack
● Knowledge of Salesforce CRM platforms.
● Proficient in SQL, Apex and VisualForce.
● Working knowledge of trigger, batch, asynchronous methods.
● Good communication skills.
● Ability to problem solve high-level software and application issues.
● Unit/Integration testing and support of UAT testing including development of test scenarios if 
required
● Data mapping and support of data cleanup
● Go-live readiness preparation including cutover activities if required
● Hypercare coverage after go-live
Preferred Skills *: 
● Good knowledge and Experience Working with different aspects of Web Service Rest ,and SOAP 
● Working Integrated Salesforce.com with external systems using SOAP API
● Hands-on experience with LWC, Aura.
● AutoRabbit - Devops tool experience

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Teamwork, Well being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date