ALC System Sr Analyst (Project Hire)

About the Role & Team

Are you passionate about driving consumer-facing strategies with a direct impact on the Walt Disney World Parks and Resorts businesses? Are you a partner-focused team player with a natural curiosity to understand the why behind business processes?

The Bookable Experiences Logistics Team develop and support Dining Bookable Products and Non-Dining Experiences by orchestrating the build-to-launch process for all Walt Disney World and Disneyland bookable products including table service restaurants, dining events, activities, and merchandise experiences.

As a Bookable Experiences Logistics Analyst, you will play a vital role in our dynamic, diverse, and collaborative environment. A successful Analyst embodies analytical skills, resourcefulness, intellectual curiosity, teamwork, and the ability to work autonomously within tight timelines. Expeditiously improving the Disney value proposition for our Guests, Cast, and Shareholders through collaborative partnerships that deliver innovative and optimal business processes.

This temporary opportunity is approved for one year.

What You Will Do

Utilizing multiple bookable content management tools such as D-Scribe, OpSheet, AVAIL SE, and Product Authoring Tool applications, which serve as the primary systems of record for Guest and Cast information, your role involves coordinating, building, sustaining, and validating all bookable products across diverse categories for multiple partners.

This encompasses designing and sustaining build process flows, developing automated project managing tools, generating content for meal periods, establishing policies, managing product associations, sustaining pricing and related content, incorporating add-on products, applying membership discounts, organizing schedules, developing analytical tools to measure systems health and processes accuracy, and more.

Required Qualifications & Skills

• 10+ years experience in F&B and activities product build and configuration

• Proven knowledge and understanding of Food and Beverage Revenue Management processes, procedures, and controls

• Proficiency in reporting tool like MicroStrategy, Tableau, and Snowflake

• Proven experience with D-Scribe Content Management Application, and OpSheet scheduling application

• Demonstrated robust system skills including Excel, Word, PowerPoint, and process mapping applications like Moqups

• Experience in projects development and sustainment in project applications such as SmartSheet 

• Ability to design reporting and ad-hoc analysis of historical and current data and configuration to identify trends, anomalies, and opportunities with Bookable Experiences build processes

• Proven knowledge of Walt Disney World Food & Beverage, Tours, and Recreation line of business

• Demonstrated self-starter, with strong strategic aptitude, clear thinking and communicating, and great decision making

• Strong attention to detail, with an ability to take a step back and understand the bigger picture

• Ability to work with Data Engineers and Systems Administrators in Technology to improve data configuration and content flows across the composite

• Excellent written and oral communication skills

• Demonstrated understanding of complex processes and the ability to map and document them and present them to a diverse audience

• Proven ability to work effectively in a fast-paced environment with tight deadlines while managing multiple and changing priorities

• Flexibility with work schedule, including non-typical hours based on business needs

Preferred Education

• Bachelor’s degree or equivalent in business, Finance, Economics, Revenue Management related field, or equivalent

• PMP Certification