Analyst, Credits & Collections

BUILD SOMETHING BIGGER THAN YOURSELF 

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How you will contribute to our magical experience?: 

The Analyst, Credits & Collections will play a critical role in maintaining a healthy cash flow by managing and optimizing our collections processes. You will be responsible for overseeing a portfolio of more than 100 customer accounts. You will also be responsible for reporting collections, identifying discrepancies, and monitoring their resolution. We are looking for a candidate with advanced English language skills, proficiency in Microsoft Excel, and preferably, experience with Power Query and Power BI. To excel in this role, we are seeking a proactive and team-oriented individual with a positive attitude and strong motivation.

The Analyst, Credits and Collections will be responsible for:

• Manage a portfolio of more than 100 customer accounts to ensure timely collection of outstanding invoices.
• Contact customers via phone and email to follow up on outstanding payments and resolve billing issues.
• Develop and maintain relationships with customers to facilitate collections efforts.
• Respond promptly to customer inquiries and concerns regarding billing and payments.
• Work closely with internal areas such as Sales, Finance, Treasury, Billing, Cash Application, Accounting, and Tax teams to ensure accurate and efficient collections processes.
• Maintain accurate records of customer interactions, payment plans, and disputes.
• Generate and maintain reports on accounts receivables.
• Utilize Power Query and Power BI to extract, transform, and visualize data.
• Prepare regular reports and presentations for management to provide insights into collections performance.
• Contribute to the quarterly Bad Debt reserve analysis and provide insights to support decision-making.

What we need from you to be part of this story:

• 1-2 years of experience in similar positions.
• Preferred Industries: Entertainment, Multinational
• Experience in SSC work environment.
• Bachelor's degree in Finance, Accounting, or a related field, or university studies in progress.
• Advanced English language skills, both written and verbal.
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and complex formulae.
• Knowledge of SAP FI at an intermediate level.
• Experience with Power Query and Power BI for data analysis and visualization.
• Strong analytical and problem-solving skills, excellent communication and negotiation skills, detail-oriented with a focus on accuracy, Ability to work independently and as part of a team, positive attitude, proactive, and a strong team player, strong motivation.
• Prior experience in collections or accounts receivable is a plus.

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney