About The Role
The AI Conversation Designer will build, test, and scale chatbots in numerous e-commerce settings using an in-house chatbot coding language and generative AI. In this role, you will optimize and build conversation flows with the goal of converting and supporting customers. You’ll be proficient in LLM prompting and LLM applications and you will develop captivating content for our existing chatbots.
Leveraging your analytical and problem-solving skills, you’ll assess the accuracy and coherence of bots, and review customer transcripts to identify gaps in the conversation design. The AI Conversation Designer will excel at conversation design across the customer lifecycle, from point of sale to customer care
What You’ll Do
What We’re Looking For
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
If these things matter to you, come join the team here at JustAnswer!
Perks And Benefits
And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!
Remote From these States
Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.
Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
JustAnswer (www.justanswer.com) is the world’s leading expert marketplace, connecting more than 16 million people worldwide with doctors, lawyers, and more. We are revolutionizing professional services by making fast, affordable expert help accessible to people everywhere.
For more information about the company, please visit the JustAnswer website at www.justanswer.com.
To find out the current job openings and apply, please visit our careers page: http://ww2.justanswer.com/careers.