AI Conversation Designer II

6 Months ago • 1 Years + • Customer Service

Job Summary

Job Description

Build, test, and scale chatbots in e-commerce settings using an in-house coding language and generative AI. Must have experience in Conversation Design, Programming, or Computational Linguistics.
Must have:
  • Conversation Design
  • Chatbot Development
  • AI Projects
  • NLP Techniques
Good to have:
  • Python
  • ChatScript
  • Dialogflow
  • PowerBI
Perks:
  • Remote Work
  • Wellness Stipend

Job Details

About the job

About The Role

The AI Conversation Designer will build, test, and scale chatbots in numerous e-commerce settings using an in-house chatbot coding language and generative AI. In this role, you will optimize and build conversation flows with the goal of converting and supporting customers. You’ll be proficient in LLM prompting and LLM applications and you will develop captivating content for our existing chatbots.

Leveraging your analytical and problem-solving skills, you’ll assess the accuracy and coherence of bots, and review customer transcripts to identify gaps in the conversation design. The AI Conversation Designer will excel at conversation design across the customer lifecycle, from point of sale to customer care


What You’ll Do

  • Create AI chatbots to deliver an effective and delightful conversational experience
  • Harness generative AI solutions (such as prompt engineering, output evaluation, fine-tuning, etc.) in various bot contexts
  • Craft compelling content for our existing chatbots
  • Define an efficient process for identifying targeted follow-up questions based on keywords
  • Optimize existing conversation flows and build new ones that engage, convert, and support customers
  • Evaluate whether bots are accurate and coherent, review customer transcripts to identify gaps in the conversation design, and modify the chatbot to fill those gaps
  • Work with the Analytics team to measure and quantify the impact of improvements
  • Conduct linguistic and functional quality assurance of the chatbot
  • Work closely with Product Managers to identify new testing opportunities and conversational strategies


What We’re Looking For

  • 1+ years of experience in Conversation Design, Programming, or Computational Linguistics
  • Strong knowledge in developing chatbots or working on AI projects
  • Exceptional logical, analytical, and organizational skills
  • Basic understanding of NLP techniques, libraries, or toolkits as well as Regular Expression (Regex), Python, or ChatScript
  • Understanding technologies and platforms such as Dialogflow, Watson, VoiceFlow, etc. and how they impact conversation designs
  • Intermediate or higher proficiency in LLM prompting and LLM applications
  • Intermediate or higher proficiency in Microsoft Excel
  • Excellent business judgement and analytical problem-solving skills
  • Ability to take direction and work autonomously once briefed
  • Proficiency PowerBI and/or Google Analytics preferred
  • Familiarity with Agile or experience working in scrum sprints preferred
  • Familiarity with Microsoft Teams is a plus
  • Familiarity with Azure Boards and/or Asana, more broadly project management software
  • Experience in Python or C++ highly preferred
  • Bachelor’s degree, Master’s Degree or PhD in Computer Science, Linguistics, Computational Linguistics, or a related field


About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.


Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!


Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

  • Data driven: Data decides, not egos
  • Courageous: We take risks and challenge the status quo
  • Innovative: We're constantly learning, creating, and adapting
  • Lean: We focus on customers, using lean testing to learn how to serve them best
  • Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!


Perks And Benefits

  • Fully Remote Work Environment
  • Competitive Pay
  • United Healthcare PPO, Kaiser
  • FSA and HSA options, including Dependent Care Spending
  • Dental & Vision
  • Employer paid Long & Short - Term Disability
  • Employer paid life insurance
  • $75 monthly Remote-Work stipend
  • $360 annual Wellness stipend
  • $200 per year for registration fees for fitness events, races, and marathons
  • Flexible time off
  • 11 company holidays
  • 401k with company matching
  • Paid parental leave
  • Charitable donation matching
  • JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!


Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.


Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.


Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Similar Jobs

PwC - Senior Associate_ Workfront  _Application Technology_Advisory_  Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Dubit - Senior Producer - Fortnite Team

Dubit

(On-Site)
6 Months ago
Easygo - Operations Executive

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Funko - Manager, Creative Marketing Operations

Funko

Washington, United States (On-Site)
1 Month ago
Playrix - Senior Release Support Engineer

Playrix

Serbia (Remote)
4 Months ago
Mashgin - Deployment Engineer - Tennessee

Mashgin

Memphis, Tennessee, United States (Remote)
4 Months ago
Whatnot - Customer Experience Agent

Whatnot

Phoenix, Arizona, United States (On-Site)
4 Months ago
PTW - French Player Support

PTW

Portugal (Remote)
3 Months ago
IGG - Customer & Games Success Specialist

IGG

Barcelona, Catalonia, Spain (On-Site)
4 Months ago
PTW - Player Support Advocate

PTW

Charleston, South Carolina, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bally's Interactive - Retention Marketing Coordinator

Bally's Interactive

Jersey City, New Jersey, United States (On-Site)
3 Months ago
Playrix - Senior Release Engineer

Playrix

Ukraine (Remote)
3 Months ago
Duolingo - Senior Marketing Producer

Duolingo

New York, New York, United States (On-Site)
4 Months ago
Impact Theory - Social Media Community Manager, Tom Bilyeu & Impact Theory

Impact Theory

West Hollywood, California, United States (On-Site)
4 Months ago
Electronic Arts - Manager, Marketing Production

Electronic Arts

Redwood City, California, United States (On-Site)
1 Month ago
Keywords Studios (Player Support) - Research Associate - AI Start-up

Keywords Studios (Player Support)

(Remote)
4 Months ago
The Walt Disney Company - Art Director

The Walt Disney Company

Connecticut, United States (On-Site)
1 Month ago
Snail Games - Games Brand Manager

Snail Games

Beverly Hills, California, United States (On-Site)
1 Month ago
Seedify - HR Specialist

Seedify

Vietnam (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Meta - Research Scientist Intern, Machine Perception for Input and Interaction (PhD)

Meta

Pittsburgh, Pennsylvania, United States (On-Site)
3 Months ago
PTW - Account Manager - Player Support

PTW

Charleston, South Carolina, United States (On-Site)
8 Months ago
Paypal - Distinguished MTS, Software Engineer

Paypal

San Jose, California, United States (Hybrid)
4 Months ago
Verizon - Accessibility Tester

Verizon

Alpharetta, Georgia, United States (Hybrid)
7 Months ago
Hitachi - Director, Consulting Services (D365 F&O)

Hitachi

Greenville, South Carolina, United States (Remote)
4 Months ago
WongDoody - FUTURE OPPORTUNITIES @ WONGDOODY

WongDoody

Los Angeles, California, United States (On-Site)
3 Months ago
Riot Games - Facilities Partner

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
Anavation - Business Analyst

Anavation

Reston, Virginia, United States (On-Site)
2 Months ago
Zoox - Senior / Staff Hydraulic Design Engineer

Zoox

Foster City, California, United States (On-Site)
4 Months ago
Crunchyroll - Staff DevOps Engineer, Core Infrastructure Engineering

Crunchyroll

San Francisco, California, United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Evolution - Customer Service - Korean Speaking Online Game Show Host - $24.75/hour + bonus (Online Casino)

Evolution

Burnaby, British Columbia, Canada (On-Site)
5 Months ago
ION - Trading Support Analyst, São Paulo - 4263

ION

São Paulo, State Of São Paulo, Brazil (On-Site)
4 Months ago
Mashgin - Deployment Engineer - Texas

Mashgin

Dallas, Texas, United States (Remote)
4 Months ago
Whatnot - Customer Experience Agent

Whatnot

Phoenix, Arizona, United States (On-Site)
4 Months ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Manila, Metro Manila, Philippines (Remote)
4 Months ago
Razer - RazerStore Evangelist (Funan Store)

Razer

Singapore (On-Site)
4 Months ago
Camories studio - New Born Photographer

Camories studio

Bengaluru, Karnataka, India (On-Site)
5 Months ago
ShikharSuri - Appointment Setter

ShikharSuri

India (Remote)
4 Months ago
OpenGov - Implementation Analyst - EAM

OpenGov

Chicago, Illinois, United States (Hybrid)
4 Months ago
Evolution - Customer Service - Korean Speaking Online Game Presenter - $24.75/hour + bonus (Live Casino Dealer)

Evolution

Burnaby, British Columbia, Canada (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

JustAnswer (www.justanswer.com) is the world’s leading expert marketplace, connecting more than 16 million people worldwide with doctors, lawyers, and more. We are revolutionizing professional services by making fast, affordable expert help accessible to people everywhere.


For more information about the company, please visit the JustAnswer website at www.justanswer.com.


To find out the current job openings and apply, please visit our careers page: http://ww2.justanswer.com/careers.

Get notified when new jobs are added by JustAnswer

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug