Analyst, Partner Account Operations

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

The Partner Account Operations Analyst will own and enhance the systems and tools within Coursera’s partner account management ecosystem. In this role, you will oversee the implementation, optimization, and ongoing management of data, systems, and workflows to enable the Partner Success team’s collaboration with industry and university partners. You will focus on equipping account management teams with the tools, insights, and training needed to achieve business objectives and foster strong, lasting partner relationships. By managing data and systems effectively, and optimizing workflows, you will ensure a high-quality approach to account management. This role provides an opportunity to enhance Coursera’s partner operations while contributing to the mission of providing access to world-class education for all.

Responsibilities:

• Oversee the management and optimization of systems, processes, and tools (e.g., Salesforce, Looker, Hubspot) to meet the evolving needs of Account Managers.
• Identify and implement new tools and systems to enhance the efficiency and effectiveness of the Partner Success team, ensuring alignment with organizational goals.
• Collect, organize, and analyze account data to generate actionable insights through dashboards and reports, tracking partner performance, engagement trends, and operational metrics.
• Monitor and analyze adoption metrics for new platform features, supporting pilot initiatives and feature rollouts while identifying trends and opportunities for improvement.
• Advocate for data accuracy, consistent reporting methodologies, and best practices across the Partner Success organization to maintain high data quality.

Basic Qualifications:

• 3+ years of experience in systems management, data analytics, or related roles, preferably in the edtech or B2B sector.
• Experience with using CRM systems (e.g., Salesforce), marketing automation tools (e.g., HubSpot), and data reporting solutions (e.g., Looker)
• Demonstrated history of analytical and data management skills, capable of managing complex data sets, addressing reporting needs, and translating insights into actionable strategies for account management.
• Demonstrated analytical, strategic, & problem-solving skills and communication skills

Preferred Qualifications:

• Familiarity with partner account management and product adoption metrics.
• Experience in developing and implementing data-driven strategies to enhance partner/customer outcomes and support system-wide operations.
• Consulting experience is an asset.

If this opportunity interests you, you might like these courses on Coursera:

• Operations and Process Management, Illinois Tech 
• Influencing: Storytelling, Change Management and Governance Specialization, Macquarie University
• Generative AI for Data Analysts Specialization, IBM

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