Assistant Manager - Technical - Media Solutions
Job Summary
Job Description
- Install/configure/troubleshoot client systems
- Quickly analyze and resolve reported issues
- Capture complete information from customers
- Deliver technical support in time-sensitive environments
- Communicate clearly with customers and team members
- Knowledge about Networking, IT Servers, Storages & Troubleshooting
- Experience managing on-premises servers, SAN, and NAS devices
- Good command over Operating Systems (Windows & Linux)
- Communication and interpersonal skills
- Knowledge of Avid Products and Avid Broadcast workflow
4 skills required
Job Details
Field Engineer Responsibilities:
- Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.
- Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.
- Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.
- Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.
- Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.
- Periodically update detail of systems and software installed at customer sites in the region.
- File and submit periodical tech call sheets, case status, expenses to reporting officer.
- Knowledge about Networking, IT Servers, Storages & Troubleshooting is required.
- 3 to 8 years work experience is required
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Good command over Operating Systems (Windows & Linux)
- Communication and interpersonal skills
- Broadcast IT administration knowledge & Broadcast workflow knowledge
- Knowledge of Avid Products and Avid Broadcast workflow is added advantage
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About The Company
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective.
Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world.
Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital.
In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products.
Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader.
The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world.
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