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Associate/Senior Associate, Game Operations

Associate/Senior Associate, Game Operations

1 Month ago • 4-8 Years • Product Management

About the job

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user-research

Job Description

This role involves strategizing, planning, and executing in-game content plans tailored to local market preferences. You'll manage in-game communication and CRM to ensure effective event messaging. You'll also analyze data to identify user trends, optimize game features, and rebalance game economy. Strong analytical skills, data interpretation, and experience in the gaming industry are essential. You'll be responsible for delivering impactful presentations and collaborating with live services teams to ensure a positive player experience.

Must have:

Bachelor's degree
Strong data analysis skills
Experience in process iteration
Logical thinking and problem-solving
Communication and project management
Ability to handle multiple tasks

Good to have:

Experience in gaming industry

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Job Description

Strategize, plan and execute seasonal in-game content plan on a local level, suited according to the local market's preference
Coordinate and configure in-game communication, in addition to the CRM (Customer Relationship Management) to ensure all events are supported with the appropriate messaging to consumers
Support the product feature and tool roadmap by surfacing unmet player and admin requirements.
Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
Analyze important metrics and user feedback on a real-time basis to determine user trends and behavior.
Collaborate with the live services teams, detect, surface and optimise game economy and game features and concept/implement rebalancing plans; identify and close out exploits
Deliver meaningful analyses and insightful outcome-driven presentations on analytic topics and results to both technical and non-technical audiences
Build deep understanding of the product and players through regular user research such as, but not limited to, surveys, user interviews and focus group discussions

Job Requirements

Bachelor’s degree from a reputable university
Strong ability to analyze data, develop meaningful insights, and identify areas for improvement
Experience in overseeing, building, and iterating functions and processes
A well-rounded, adaptable fast learner with strong logical thinking and problem-solving skills
Strong communication and project management skills with the ability to handle multiple tasks in an organized manner and deliver under pressure
Experience and passion in the gaming industry is a plus

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About The Company

Garena

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Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology