Assurance - PwC Academy - Travel Specialist Associate - Jordan

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

We are seeking a detail-oriented and customer-focused Travel Specialist to join our team. The ideal candidate will have a passion for travel and a strong background it travel planning, reservations, and customer service. The Travel Specialist will be responsible for booking flights, booking hotels, arranging transfers and facilitating Visas.

Key Responsibilities:

• Trainers Consultation: Engage with trainers to understand their travel
• preferences, requirements, and budget, offering personalized recommendations
• for destinations, accommodations, flights, and transfers.
• Itinerary Planning: Develop comprehensive travel itineraries that encompass
• flights, hotels and transportation, ensuring a smooth experience.
• Booking and Reservations: Coordinate and book flights, hotels, transfers,
• managing all logistics to ensure accuracy and alignment with trainers preferences.
• Customer Support: Provide excellent customer service, addressing any inquiries,
• changes, or issues that arise before, during, and after travel.
• Vendor Relations: Build and maintain relationships with hotels, airlines, tour
• operators, and other travel vendors to secure the best rates and exclusive offers.
• Market Research: Stay up-to-date on travel trends, destination information, and new services, keeping trainers and Project Managers informed of the latest travel advisories and tips.
• Documentation Management: Ensure trainers and Project Managers receive all necessary travel documents, including tickets, hotel confirmation letters, travel insurance, and visas, as needed.
• Issue Resolution: Assist with rebooking, cancellations, or other unforeseen
• changes, handling any issues professionally and efficiently to ensure trainers satisfaction.
• Budget-Conscious Planning: Strategically plan and book travel arrangements
• that meet trainers expectations while staying within or below the assigned budget.
• Prioritize cost-efficient options by negotiating with vendors, finding discounts, and exploring alternative travel solutions. Ensure high-quality service and accommodations are selected without exceeding budget constraints,
• providing trainers with the best value options that align with their needs and preferences.

Qualifications:

• Education: A Bachelor's degree in communications, English, Business or related field.
• Experience: Minimum of 1-2 years in travel planning, customer service, or a
• related field; experience as a Travel Agent or Consultant preferred. Knowledge: In-depth knowledge of domestic and international destinations, travel
• industry trends, and vendor options is a plus.
• Communication Skills: Excellent verbal and written communication skills to
• engage with clients and vendors professionally.
• Attention to Detail: Strong organizational skills with a keen eye for detail to
• ensure accuracy in booking and itinerary planning.
• Problem-Solving Ability: Ability to think quickly and manage last-minute change or emergencies effectively.
• Resilient: Ability to meet deadlines and work effectively under pressure.
• Languages: Fluent in spoken and written English, with native proficiency in Arabic
• Versatile: Ability to work well in a team as well as independently
• Flexibility: Flexibility in working hours (evenings, weekends as and when required)
• Collaborative: Experience in managing cross-functional teams and working with diverse stakeholders.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date