Business Program Manager

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for developing, building and maintaining the entire Microsoft Cloud. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for a passionate Business Program Manager to help achieve that mission.

Within CO+I, the Core Operations & Functions Team manages the delivery of datacenter capacity for Microsoft’s Cloud Business across the globe. We have a portfolio of complex projects that require oversight from End-to-End. The Business Program Manager provides CO+I centralized management of corporate controls and leadership oversight through the life cycle of a project build. This role will be a vital connection and orchestration point to ensure we have clear global standards and governance criteria for cross-org leadership sign-off, while enabling project team accountability and compliance.

 In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

• This role is located in one of the following hub locations : Atlanta, GA, Redmond, WA, San Antonio, TX, Washington, DC or Phoenix, AZ. 
• Relocation support will be provided, and successful candidates are required to ​relocate or reside within 50 miles of the hub office location. 
• This role is eligible for hybrid or remote work, up to 100%. 

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience
• 2+ years of experience in data analysis, business analytics, storytelling, and data visualization

Other Requirements: 

• Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information.  To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable. 
• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Additional or Preferred Qualifications:

• Experience coordinating and driving project accountability across multiple time zones and geographies
• Passion and proven record for execution with measurable results; focus on delivering impact
• Able to work in a highly matrixed regionally dispersed work environment
• Self-starter with business acumen and the ability to effectively manage competing priorities
• High attention to detail with consistent delivery, all while juggling multiple priorities simultaneously
• Interpersonal, communication and presentation skills - ability to communicate clearly and effectively within multiples levels of an organization
• Comfortable working with ambiguity and adept at using data to influence decision making
• Demonstrated influencing skills, with proven ability to handle multiple stakeholders and work streams across various levels of the organization, and prioritize as needed, including pushing back
• Become a trusted advisor - providing direction and guidance to internal stakeholders answering related questions or issues, while demonstrating a positive attitude
• Ability to work in a flexible, fast-paced environment
• Demonstrate a Growth Mindset
• Construction-related experience 

• Lead scenario-based planning and process optimization for our RMR (Regional Milestone Review) governance platform and process
• Coordinate with all segments and functional organizations across CO+I at both the executive and project team levels, to facilitate cross-org leadership alignment and project team compliance on governance criteria and milestone checkpoints through the build life cycle
• Drive analysis on current inefficiencies and develop out-of-the box solutions that contribute to overall business goals and strategies, enabling us to scale to meet projected demand growth for our cloud business
• Create data & reporting mechanisms to support proposed changes
• Create date & reporting and be able to articulate trends, conduct root cause analysis and be able to build the executive level business case to articulate the impact 
• Build out reporting strategy for all levels: executive, regional, and day-to-day business operations
• Deliver business results through a laser focus on global standardization, process consistency, and data integrity
• Create mechanisms for planning and tracking Stage Gate execution steps and key deliverables
• Manage global communication channels, track adoption, and ensure compliance against new requirements and process changes
• Drive quality control reviews at the regional and executive levels to ensure all accountabilities are met and the bar for leadership approval is achieved
• Standardize and operationalize best practices across our global portfolio, while accounting for regional variances in execution
• Lead development and tracking of success and performance metrics as well as Key Performance Indicators (KPIs) such as adoption, volume, training, cycle time, and impact