Chargeback Intern

1 Month ago • All levels

Job Summary

Job Description

This is a Chargeback Intern position within the Operations team at Super.com, offering hands-on experience in chargeback operations. The intern will learn how the business operates and contribute to improving the customer experience. Responsibilities include reviewing customer accounts for bank disputes, identifying process improvements, and participating in special projects. The intern will also reach out to customers regarding disputes and analyze chargeback data. This internship offers a chance to gain practical business knowledge and work with a fast-growing startup.

Must have:

Review customer accounts for evidence in disputes.
Contribute to process improvements.
Reach out to customers about disputes.
Analyze chargeback data to reduce risk.
Currently a post-secondary student studying business-related field.
Proficiency with Microsoft Excel.

Good to have:

1-2 work terms of experience preferred.
Passion for people, processes, and systems.
Strong work ethic and desire to contribute to a startup.
Critical thinker and problem-solver.
Ability to learn quickly and work hard.

Perks:

$300 One-time home office set up allowance
$25/Week UberEats allowance on Fridays
$300/Term Learning and Development allowance
$120/ Term Fitness/Wellness allowance
Work with top talent from Google, Facebook, Wish, YouTube, Uber and more
Build a product used by millions

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

microsoft-excel

excel

ms-office

Job Details

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role:

This is a great opportunity to gain meaningful, hands-on experience in our chargeback operations. As a part of the broader Operations team, you will learn how the business works and have a direct impact on the customer experience. This internship is a good fit for a student with foundational business knowledge, excellent attention to detail, and a passion for working with people!

Challenges You'll Solve

Review customer accounts in order to compile compelling evidence for bank disputes
Identify and/or contribute to process improvements
Opportunity to participate in special projects (like building tools to help us fight more chargebacks efficiently, working with other departments like the Data team and Engineering team on business related projects)..
Reach out to customers about pending disputes in order to provide additional help.
Analyze chargeback data to help eliminate chargeback risk factors.

About You

You are a post-secondary student, studying business related major preferred
Proficiency with Microsoft Excel
1-2 work terms of experience preferred
You have a passion for people, processes, and systems
You have a strong work ethic with a desire to contribute to a fast-growing startup
You are a critical thinker and problem-solver
You have the ability to learn quickly, paired with the desire to work hard

We've Got You Covered

$300 One-time home office set up allowance
$25/Week UberEats allowance on Fridays
$300/Term Learning and Development allowance
$120/ Term Fitness/Wellness allowance
Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber and more
Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work

$24.50 - $30 an hour

Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure.

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.