Operations Training Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We are looking for two Operations Training Supervisors to join our team.  In this role, you will be part of a dedicated workforce in a global company that celebrates the skills you bring.

Our Operations Training Supervisors are responsible for working with the leadership team to improve efficiency within the department, as well as determine business strategies to improve performance and productivity. In addition, the role will provide opportunities to collaborate with multiple teams, determining process improvements, as well as ensuring a better customer experience. 

WHAT WE OFFER:

• An ever-evolving global organization focused on transformation and innovation

• A support system in which you can voice your opinion, share feedback, and be your authentic self

• Competitive benefits to support your career, family, personal wellness, and financial wellbeing

• Pay: Starting at $72,000/an and is Bonus Eligible

• Schedule: Monday through Friday,  typically 8 AM to 5 PM

• Location: Charlotte, NC AND Arden Hills, MN

RESPONSIBILITIES:

• Build and gain consensus on operational excellence strategies for targeted teams.

• Coach leadership in implementing operational excellence strategies and establish process steps and timings.

• Collects and analyzes production data to identify opportunities for managers to coach more effectively or improve operational performance.

• Work to integrate technology solutions in a sustainable efficient manner

• Collaborate with technology partners and operations leadership to transform processes to fulfill customer needs in new creative ways

• Create business use cases to change existing Iron Mountain Image Capture systems and reporting to better user or management workflows.

• Own or collaborate on other strategic initiatives as required.

Qualifications:

• Bachelor’s degree in Analytics, Engineering (Industrial, Manufacturing, or Process), Business, or related field. Substantive relevant experience may be substituted.

• Digital Operations leadership experience preferred, but not required

• Experience with Microsoft Excel, Google Sheets, and presentation tools (Google Slides, Microsoft Powerpoint).

• Analytical mindset with the ability to interpret data and production trends.

• Ability to work collaboratively in a team environment.

• Growth mindset and consultative approach to partnering with internal and external teams.

• Strong communication and interpersonal skills.