Chatbot Specialist (Mandarin Speaker)

Who We Are:

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

What You'll Be Doing:

1. Responsible for the planning and design of intelligent customer service products to meet the needs of the customer service team for intelligent customer service scenarios, and to meet the implementation of online APP customer service, manual customer service assistance, robotic quality inspection and other business scenarios.
2. Responsible for the construction of the intelligent customer service platform system, realizing the industry's mainstream dialogue robot, outbound robot, task-based dialogue, content quality inspection platform, knowledge graphs/KBQA and etc.
3. Benchmark the industry's mainstream AI customer service platform capabilities, familiar with the development path of competing products, and be able to make reasonable platform planning, version path planning, and continuous innovation based on industry thinking to ensure that the competitiveness of products reaches the advanced level of the industry.
4. Responsible for managing and promoting the entire project management process of product demand promotion planning and iterative optimization, and cooperating with various partners such as RD and QA to carry out agile iterations to achieve product function goals.
5. Responsible for continuously improving the product direction, exploring and guiding the development of the AI customer service platform, and formulating the development path of the AI customer service platform.
6. Focus on intelligent service robot capabilities and value, continue to improve service consulting distribution capabilities and solution capabilities continuously to reach and lead the industry.

What We Look For In You:

1. Familiar with the entire operation process of AI customer service, experience in dialogue robots and AI customer service system related products is preferred.
2. Independently responsible for the full-cycle management of products, with successful AI customer service product operation cases.
3. Have a technical background or able to communicate with technology (engineering, algorithm) barrier-free product solutions.
4. Excellent command of spoken English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
5. Willingly to work according to given schedule (9am to 6pm; 2pm to 11pm)to support 24x7 operations.
6. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Shift Allowance + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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