Technical Support Engineer - MySQL or PostgreSQL

1 Week ago • 3-5 Years • DevOps

Job Summary

Job Description

Microsoft seeks a Technical Support Engineer specializing in MySQL or PostgreSQL to provide frontline technical support to business customers via phone, email, and web. Responsibilities include owning and managing the customer experience from problem identification to resolution, collaborating with subject matter experts, and contributing to product improvements. This role requires strong problem-solving, troubleshooting, and communication skills, experience with open-source databases, and ideally Azure or cloud solutions. The position offers flexibility with up to 50% remote work.
Must have:
  • Excellent understanding of Database concepts and deployments
  • Experience supporting mission-critical database solutions
  • Strong problem-solving and troubleshooting skills
  • Excellent communication skills (verbal, written, technical)
  • Experience with MySQL, PostgreSQL
  • Experience supporting Azure or other cloud-based solutions
Good to have:
  • Microsoft certifications in data platform or Azure technologies
  • Experience troubleshooting distributed solutions

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 


When was the last time you got in on the ground floor of a new technology - no, strike that, a new field? We’re expanding the team chartered with creating and delivering a new support experience for customers working in Data and Artificial Intelligence. We need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for our customers and our team; and those who can thrive in ambiguity (who knows what types of challenges and problems we’ll encounter). Sound fun? Challenging? Tough? If that appeals to you *and* you work well in a team, then we want to hear from you!

 

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification: English Language: fluent in reading, writing and speaking.

 

Skill Qualifications:
• Excellent understanding of Database concepts and deployments
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.
• Experience supporting Azure or other cloud-based solutions
• Microsoft certifications in data platform or Azure technologies
• Experience using and troubleshooting Open Source Databases like MySQL, PostgreSQL
• Experience troubleshooting distributed solutions
• Basic Networking, Storage, Platform and Windows troubleshooting skills

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

 

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