The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux, including training, troubleshooting, and consultation. This product knowledge supports sales growth. The role manages the complaint handling process, ensuring timely resolution of customer complaints, and coordinates with internal and field support teams. Responsibilities include prioritizing customer inquiries, providing product education, troubleshooting, and ensuring customer satisfaction. Also, managing and resolving customer complaints and performing on-call duties for 24-hour technical support.