Consultant

2 Months ago • 5 Years + • $54,500 PA - $86,000 PA

Job Summary

Job Description

As a Consultant, you will guide clients through their first days with Entrata after the sale, understanding their objectives to advise on optimal software setup. Expected to master Entrata's products, you'll consult on best practices and ensure successful customer outcomes. Responsibilities include becoming a subject matter expert, identifying client goals, creating implementation plans, and ensuring long-term customer success. You will also maintain Entrata subject matter expertise and identify opportunities for improvement in the consulting process. The Consultant will implement Small Market Business and Mid-Market customers by resolving customer concerns, building their confidence in Entrata and delivering resources for long-term system adoption.

Must have:

5 years related Entrata or SaaS consulting experience
Bachelor’s degree
Solid understanding of the Google Suite of products
Excellent communication and customer service skills
Ability to work independently
High attention to detail
Strong critical thinking and problem-solving capabilities
Insatiable thirst for knowledge and learning
Exposure to multi-family / proptech or related industry verticals

Good to have:

Previous property management experience is a plus

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

saas-business-models

communication

problem-solving

Job Details

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

If you’re a self-motivated, highly accountable, tech-savvy, individual with great attention to detail, you might be the person we’re looking for! Entrata’s Consulting department is seeking a Consultant to successfully configure our customer’s Entrata software.

As a Consultant, you will guide our clients through their first days with Entrata post-sale. You will understand their objectives and goals and consult them on how they can best set up the Entrata software for their business success. A Consultant is expected to master Entrata's suite of products to effectively consult with the customer on what is best for them and their business. Your ability to successfully become a subject matter expert and effectively consult clients on how to best use Entrata will determine your success in this role.

Department Mission Statement
As a Professional Services Department, we are dedicated to gaining confidence and trust with our customers. We work as a team to deliver world-class customer experiences through our commitment to quality and uncompromising excellence. Our processes foster an environment that establishes ownership and accountability; our people are empowered to solve problems and complete projects accurately and timely.

Internal Responsibilities:

Maintain the status of an Entrata subject matter expert
Learn what property management industry success is
Understand what a successful consulting experience must look like for each customer
Create strong effective working relationships with other implementation project team members
Suggest areas where the consulting process can be improved

Customer Project Responsibilities:

Implement Small Market Business and Mid-Market customers
Identify customer’s true business goals and objectives
Create plans to successfully meet those goals and objectives through the consulting journey
Consult the customer on system configuration to best meet their goals
Gain trust from customers that the Entrata configuration will optimize their business and be able to effectively demonstrate this
Resolve customer concerns while building their confidence in Entrata
Inform other project members on system configuration to ensure a seamless customer experience
Deliver resources to the customer for long-term system adoption
Provide clear handoffs to long-term customer stakeholders
Account for the long-term success of customers on Entrata

Minimum Qualifications:

5 years related Entrata or SaaS consulting experience
Bachelor’s degree
Solid understanding of the Google Suite of products
Excellent communication and customer service skills
Ability to work independently
High attention to detail
Strong critical thinking and problem-solving capabilities
Insatiable thirst for knowledge and learning
Exposure to multi-family / proptech or related industry verticals
Previous property management experience is a plus

#LI-Remote

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?