Consultant

2 Months ago • 5 Years + • $54,500 PA - $86,000 PA

Job Summary

Job Description

As a Consultant, you will guide clients through their first days with Entrata after the sale, understanding their objectives to advise on optimal software setup. Expected to master Entrata's products, you'll consult on best practices and ensure successful customer outcomes. Responsibilities include becoming a subject matter expert, identifying client goals, creating implementation plans, and ensuring long-term customer success. You will also maintain Entrata subject matter expertise and identify opportunities for improvement in the consulting process. The Consultant will implement Small Market Business and Mid-Market customers by resolving customer concerns, building their confidence in Entrata and delivering resources for long-term system adoption.
Must have:
  • 5 years related Entrata or SaaS consulting experience
  • Bachelor’s degree
  • Solid understanding of the Google Suite of products
  • Excellent communication and customer service skills
  • Ability to work independently
  • High attention to detail
  • Strong critical thinking and problem-solving capabilities
  • Insatiable thirst for knowledge and learning
  • Exposure to multi-family / proptech or related industry verticals
Good to have:
  • Previous property management experience is a plus

Job Details

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

If you’re a self-motivated, highly accountable, tech-savvy, individual with great attention to detail, you might be the person we’re looking for! Entrata’s Consulting department is seeking a Consultant to successfully configure our customer’s Entrata software.

As a Consultant, you will guide our clients through their first days with Entrata post-sale. You will understand their objectives and goals and consult them on how they can best set up the Entrata software for their business success. A Consultant is expected to master Entrata's suite of products to effectively consult with the customer on what is best for them and their business. Your ability to successfully become a subject matter expert and effectively consult clients on how to best use Entrata will determine your success in this role. 

Department Mission Statement
As a Professional Services Department, we are dedicated to gaining confidence and trust with our customers. We work as a team to deliver world-class customer experiences through our commitment to quality and uncompromising excellence. Our processes foster an environment that establishes ownership and accountability; our people are empowered to solve problems and complete projects accurately and timely.

Internal Responsibilities:
  • Maintain the status of an Entrata subject matter expert 
  • Learn what property management industry success is
  • Understand what a successful consulting experience must look like for each customer
  • Create strong effective working relationships with other implementation project team members 
  • Suggest areas where the consulting process can be improved

Customer Project Responsibilities:
  • Implement Small Market Business and Mid-Market customers
  • Identify customer’s true business goals and objectives
  • Create plans to successfully meet those goals and objectives through the consulting journey
  • Consult the customer on system configuration to best meet their goals
  • Gain trust from customers that the Entrata configuration will optimize their business and be able to effectively demonstrate this
  • Resolve customer concerns while building their confidence in Entrata
  • Inform other project members on system configuration to ensure a seamless customer experience
  • Deliver resources to the customer for long-term system adoption
  • Provide clear handoffs to long-term customer stakeholders
  • Account for the long-term success of customers on Entrata 

Minimum Qualifications:
  • 5 years related Entrata or SaaS consulting experience
  • Bachelor’s degree 
  • Solid understanding of the Google Suite of products
  • Excellent communication and customer service skills
  • Ability to work independently 
  • High attention to detail
  • Strong critical thinking and problem-solving capabilities
  • Insatiable thirst for knowledge and learning
  • Exposure to multi-family / proptech or related industry verticals
  • Previous property management experience is a plus


#LI-Remote

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.


It’s a great place to work! Will you join us?

Similar Jobs

Cognite - Senior Product Manager – Generative AI and AI/ML

Cognite

Oslo, Oslo, Norway (Hybrid)
1 Month ago
entrata - Copywriter

entrata

Lehi, Utah, United States (Hybrid)
3 Weeks ago
Mindtickle - Director Demand Generation - Digital Marketing

Mindtickle

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Glean - Sales Operations Analyst

Glean

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
DevRev - Member of Technical Staff

DevRev

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Flexra Software - Senior Director, Engineering

Flexra Software

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
Aledade - Technical Product Manager (AI/ML Research)

Aledade

United States (Remote)
1 Month ago
Morning Star - Sales Development Representative

Morning Star

Hong Kong (Hybrid)
2 Months ago
gitlab - Senior Manager, Assigned Support Engineering

gitlab

(Remote)
3 Weeks ago
ElevenLabs - Account Executive - Australia & New Zealand

ElevenLabs

Australia (Remote)
4 Months ago
Safari AI - Strategic Growth & Operations Manager (GTM Team)

Safari AI

Miami, Florida, United States (On-Site)
2 Months ago
Diligent Corporation - Head of Board & C-Suite Engagement

Diligent Corporation

New York, United States (Hybrid)
1 Month ago
Workato - Senior Alliances Manager

Workato

Palo Alto, California, United States (On-Site)
1 Week ago
Sprinkler - Senior Configuration Specialist

Sprinkler

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Simcorp - Senior Principal Sales Manager

Simcorp

New York, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Next Level Business Services - (SDET or Software Development Engineer in Test)

Next Level Business Services

Redmond, Washington, United States (On-Site)
9 Months ago
Square - Packaging Operator

Square

Greer, South Carolina, United States (On-Site)
2 Weeks ago
Notion - Senior Accountant

Notion

New York, United States (On-Site)
2 Months ago
Rackspace Technology - Digital Marketing Program Specialist II

Rackspace Technology

San Antonio, Texas, United States (Hybrid)
2 Months ago
Alpha Sense - Staff Generative AI Engineer

Alpha Sense

New York, United States (On-Site)
2 Months ago
illumio - Software Engineer - C++/Networking

illumio

Sunnyvale, California, United States (On-Site)
3 Weeks ago
Rippling - Startup Partnerships Manager

Rippling

San Francisco, California, United States (On-Site)
4 Months ago
Trackman - Customer Service Representative

Trackman

Phoenix, Arizona, United States (On-Site)
1 Year ago
Kavalirio - Manufacturing Engineer Level 4

Kavalirio

Los Angeles, California, United States (On-Site)
3 Months ago
OKX - Director, Human Resources Business Partner - P&E

OKX

San Jose, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Lehi, Utah, United States (Hybrid)

Lehi, Utah, United States (Hybrid)

United States (Remote)

Lehi, Utah, United States (Hybrid)

United States (Remote)

Logan, Utah, United States (Hybrid)

Pune, Maharashtra, India (On-Site)

United States (Remote)

View All Jobs

Get notified when new jobs are added by entrata

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug