Customer Success Manager Italy

Job Title:

Customer Success Manager Italy

About Trellix:

Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at  https://trellix.com. 

Role Overview:

The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with customer across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the use of Trellix solutions, services, educational offerings and premium support.

About the Role:

• You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.
• You will oversee all post-sales activity to create recognizable benefits for your customer 
• You will manage the renewal ecosystem (distributor, Partner and Customer) together with the rest of the customer-facing team at Trellix.
• You will ensure on-time renewals across your book of business.
• Anticipate and monitor at-risk accounts and ensure concerns are managed.
• You will ensure smooth client experience as they work with several Trellix roles.
• You will be the customer's voice and provide feedback to our teams on how we can better serve our customers.
• Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.

About You:

• Your background includes 5+ years of Customer Success Managerexperience.
• You have a strong desire for action and willingness to jump in and role-up your sleeves.
• You have an enthusiastic and dedicated approach to connect directly with customers with an understanding of their needs and ensuring they understand and realize the full value of our products.
• You have experience working with a high volume of customers.
• You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
• You can build valuable and outcome-based relationships with a diverse customer account base.
• You are enthusiastic and creative with the ability to inspire and encourage others, in relationships with customers and peers.
• You have experience from a similar role aligned to Italian customers.
• You speak Italian & English fluently

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.