Customer Success Senior Executive

Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your customer connect nerves. Sinch, one of the largest CPaaS and messaging provider in the world is looking for a Customer Success Executives at its India location who can take up this challenge and make a mark in the organization.

 The essence of the role

Sinch is a product driven company and your role will be one of the most important in the organization structure who will articulate the success stories of the customers. The success of the customers will shape the future and your role becomes most critical in making is happen.

We are in a search of an accomplished Customer success profile driven by a passion for managing the customer lifecycle in B2B SaaS space. In this role, you will become an integral part of our dynamic and fast-paced environment, collaborating with both external and internal stakeholders to achieve your objectives.

 As a lead member of the team, you will

• Drive sustained business growth and profitability by maximizing customer value and analyzing customer data to enhance their experience.
• Carry targets for activations, onboarding and cross-selling and up-selling to the new and existing customers and ability to drive targets
• Provide guidance on purchasing decisions and facilitate the onboarding of new services and products.
• Directly responsible for the growth of the business by scaling activations, onboarding, traffic, product and services adoption.
• Conduct product demonstrations for clients and actively contribute to relationship-building efforts.
• Address customer problems promptly and ensure their satisfaction throughout their engagement with us.
• Set clear client retention objectives and establish milestones for both clients and employees to achieve.
• Monitor and address customer complaints and concerns to continuously improve their overall experience.

 Who are you?

 Education Qualification

• Graduate degree in engineering, computer science or a related field.

Experience

2+ years of experience in support, operations or customer success in a SaaS or a software product company.

Relevant experience/skills required:

• Experience in handling customers for onboarding, activations and retention for a tech product
• Outstanding communication skills with a talent for nurturing positive business relationships.
• Strong sense of accountability and organizational skills.
• Good experience in troubleshooting skills and providing a technical solution.

• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce