Customer Support Engineer

We are looking for a Technical Support Engineer to provide both internal and customer-facing technical support. You will become a product expert in connecting cost sources (AWS, GCP, Azure, MongoDB, Datadog, etc.) and Kubernetes, helping customers optimize their workflows and get the most out of our platform.

What Will You Do? 🔧

• Provide technical support and troubleshooting for customers, ensuring timely resolution of issues.
• Become a product expert in cloud cost management and Kubernetes. Use this knowledge to assist customers, improve documentation, and enhance the overall product experience.
• Assist customers in building scripts and automation tools leveraging our APIs.
• Develop and maintain automation scripts using Python.
• Stay up to date on industry trends and best practices, continuously evolving in a fast-paced environment.
• Provide valuable feedback to product and engineering teams to improve functionality and user experience.
• Maintain internal knowledge bases and training materials to support common technical inquiries.
• Ensure CRM database accuracy by updating and maintaining records as per internal guidelines.

What You Bring 🎯

• Previous experience as a Technical Support Engineer, Professional Services Engineer, or similar role in a B2B SaaS environment.
• Strong proficiency in AWS services, with hands-on experience in identity and access management (GCP and Azure experience is a plus).
• Hands-on experience deploying and managing applications in Kubernetes, including EKS, GKE, and AKS.
• Proficiency in Python or similar scripting languages.
• Excellent communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
• A problem-solver mindset, with a passion for tackling complex technical challenges.
• Ability to work autonomously, take ownership of tasks, and deliver results.
• Strong interpersonal skills for effective communication with internal and external stakeholders.
• Ability to prioritize, organize, and execute multiple tasks simultaneously in a fast-moving environment.
• A continuous improvement mindset, with resilience and adaptability to achieve results through challenges.
• Fluent English skills (written & verbal).

Why Join Revolgy?

🌎 Fully remote setup & flexible remote-first culture

🧑‍🎓 Paid training and certifications

📚 Knowledge-sharing & educational programs provided by Google, AWS, and other technology partners

💼 Defined career progression plan

Additional benefits (only for employees in Czechia, Slovakia, Estonia, and the UK):

• 5 weeks of paid vacation & sick days
• Budget for work equipment and energy costs
• Mobile phone & mobile tariff contribution
• Company notebook
• GallupStrengths talent DNA analysis
• Learning and development budget
• Support for tech speakers and company-hosted meetups
• Company events
• Czechia only: Multisport card or Pluxee Flexi Card (after trial period), company SIM card with unlimited data

Equal Opportunity Employer 

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible. 

About us 

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.