Desktop Support Specialist - Blockchain

Join our Blockchain team!

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

Our blockchain team is dedicated to the conception, design and implementation of a best-in-class software platform providing our users with the ability to work seamlessly within this new and highly technical space. We are currently seeking new colleagues across a variety of roles who are passionate about bringing this world-changing technology into mainstream use via the development of high-quality tools and services aimed at the wider commercial market.

Your mission

We are looking for a Desktop Support Specialist to support the day to day IT and Enterprise tooling needs of our employees. Your primary role is to be an informative and supportive first point of contact, responsible for assisting all our staff in making the best use of technology and tooling in their different roles. As part of this, you will be responsible to providing a level of IT service delivery that meets our agreed internal company SLAs.

You will also assist with the planning and migration to a suite of new enterprise tooling applications and services, which will be using a combination of both on-premise and cloud based solutions.

What you'll do

• Provide computer systems troubleshooting and support to corporate user base of approx. 150 users across multiple offices: Mac and Linux.
• Respond to any IT related issues that may arise and work with external service providers and vendors where required, ensuring that SLAs are being met
• Provide timely and consistent support, acknowledging and recording all issues and requests.
• Handle network and desktop setup for new Employees/Visitors and office moves.
• Assist with the migration to a suite of new enterprise tooling applications and services, which will be using a combination of both on-premise and cloud based solutions.
• Assist with the implementation the short-term and long-term company IT and Enterprise tooling strategy and roadmap, aligned with the company's goals and priorities
• Work closely with security teams to establish and enforce security standards, policies and procedures, and ensure compliance with relevant regulations and industry best practices.
• Remote management of users' equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
• Handle telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
• Manage hardware inventory and purchasing requests.
• Manage printers queues systems.
• Creating documentation for corporate policies and processes and providing IT and Enterprise tooling training for all company employees.
• Support backup and restore policy of users equipment.
• Optimise and automate repetitive tasks.
• Communicate effectively with senior stakeholders, customers and delivery teams on IT related matters

What you'll bring

• Minimum 2 – 3 years of experience in a Desktop support\Technical Support role.
• Strong understanding of hardware, operating systems (Windows/Mac/Linux), and networking principles.
• Proven experience administering: Microsoft Windows 7/8/10, Microsoft Office 2007-2016, MacOS and Linux.
• Experience with device management systems like MDM (Jamf, Airwatch), Apple Business Manager and SCCM/MDT
• Good understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls) and experience managing Ubiquity Unifi based network tooling.
• Working knowledge of IT and networking security principles, frameworks, standards and best practices.
• Strong working knowledge of setting up and managing Active Directory / LDAP
• Experience in providing training to technical and non-technical staff on the usage of IT equipment and enterprise tooling.
• Ability to meet project deadlines and work well under pressure as part of a team environment and independently.
• Full English professional proficiency, with excellent verbal and written communication skills with high interpersonal skills and customer orientation.
• Ability to work on a rota basis and outside of normal business hours when needed including international travel to office locations within the UK and Europe.
• Some physical lifting and carrying of IT equipment will be required as part of day to day duties.

What's in it for you (Spain)

• Private life and health insurance for you and your family.
• Four weeks per year to work from anywhere for eligible employees.
• Gym reimbursement.
• Company bus lines for convenient transportation applicable for employees Malaga based.
• Relocation package for you and your family including soft-landing package services to help you settle in (applicable for relocation to Malaga, if you are moving from a different city/country)
• Learning Pocket for personal development.
• A hybrid working model with flexible hours.
• 3 volunteering paid days each year.
• Generous referral programme.
• Workplace perks such as gaming room with darts, pool, ping pong table ,foosball, consoles and much more! We also enjoy massages and a kitchen stocked with coffee, fruits, nuts and ice cream.

What's in it for you (London)

• Private life and health insurance.
• Pension plan.
• Four weeks per year to work from anywhere for eligible employees.
• 25 days of annual leave plus weekday bank holidays,.
• Learning Pocket for personal development.
• A hybrid working model with flexible hours.
• 3 volunteering paid days each year.
• Generous referral programme.

Excited about this opportunity? Scroll down to learn more about The Workshop

Our Beliefs and Commitment to You! We value creativity and innovation from our diverse team. The Workshop welcomes candidates of all genders, orientations, disabilities, races, ages, nationalities, and beliefs. Great ideas come from great people who thrive on being empowered to improve our products and processes!

Our DNA We live by the motto "Experience First" for our customers, players, and employees. With 550 employees from 40 nationalities speaking nearly 30 languages, our offices in Málaga, Madrid, Auckland, and London focus on collaboration, knowledge-sharing, and well-being initiatives.

Our Culture: At The Workshop, we foster an inclusive and multicultural environment where diversity is celebrated. As an Inventor, you will thrive in an environment led by:

• Global Innovation: Join a dynamic company pioneering cutting-edge technology worldwide with an environment that encourages new ideas and continuous growth.
• Personal Growth: Explore new opportunities through internal mobility programs.
• Well-being Support: Benefit from initiatives promoting work-life balance and personal development.
• Community Impact: Influence the tech community inside and outside of The Workshop and mentor others as we shape the future together.