Energy Customer Support Specialist (French Speaker)
Job Summary
Job Description
Tesla seeks a customer-focused Energy Customer Support Specialist proficient in English and French. Based in Amsterdam or Berlin, this role acts as the primary contact for customers and installers regarding Tesla Powerwall home batteries. Responsibilities include providing technical and general support via phone and email, evaluating customer needs, resolving issues, and documenting information in CRM systems. The ideal candidate possesses 2+ years of customer support experience (technical background a plus) and excellent communication skills. They should be adept at multitasking, prioritizing tasks, and working collaboratively within a team.
Must have:
- 2+ years customer support experience
- Excellent English & French communication
- Technical problem-solving skills
- CRM system familiarity
- Strong communication & collaboration skills
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam or Berlin. If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.
What You’ll Do- Provide the highest level of verbal and written (technical) customer support via telephone and email systems
- Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
- Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
- Accurately record issues and data into CRM/Support Systems
- 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
- Excellent written and verbal communication in English and French
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with Customer Relationship Management systems and practices
- Follow oral and written instructions with attention to detail
- Establish and maintain positive, cooperative, working relationships
- Work in a team-based environment and achieve common goals
Similar Jobs
Canva
Sydney, New South Wales, Australia (Remote)
• 2 Months ago
Tesla
Capital Region Of Denmark, Denmark (On-Site)
• 4 Weeks ago
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 4 Months ago
Knuddels
Karlsruhe, Baden-Württemberg, Germany (Remote)
• 7 Months ago
CloudLinux
Tbilisi, Tbilisi, Georgia (Remote)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Bally's Interactive
Chicago, Illinois, United States (On-Site)
• 3 Months ago
Magic Leap
Plantation, Florida, United States (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Jobs in North Holland, Netherlands
Tesla
North Holland, Netherlands (On-Site)
• 4 Weeks ago
Microsoft
North Holland, Netherlands (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Administrative Jobs
Visa
Austin, Texas, United States (On-Site)
• 4 Months ago
Microsoft
North Holland, Netherlands (On-Site)
• 1 Month ago
The Walt Disney Company
Kapolei, Hawaii, United States (On-Site)
• 1 Month ago
Blinkhealth
Pittsburgh, Pennsylvania, United States (On-Site)
• 1 Month ago
Nintendo
Redmond, Washington, United States (Hybrid)
• 2 Months ago
Get notifed when new similar jobs are uploaded
About The Company
Tesla is an internet company. Follow us to receive our company updates and job postings.
Get notified when new jobs are added by Tesla
