Energy Customer Support Specialist (French Speaker)

1 Day ago • 2 Years + • Administrative • Undisclosed

About the job

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customer-centric

Job Description

Tesla seeks a customer-focused Energy Customer Support Specialist proficient in English and French. Based in Amsterdam or Berlin, this role acts as the primary contact for customers and installers regarding Tesla Powerwall home batteries. Responsibilities include providing technical and general support via phone and email, evaluating customer needs, resolving issues, and documenting information in CRM systems. The ideal candidate possesses 2+ years of customer support experience (technical background a plus) and excellent communication skills. They should be adept at multitasking, prioritizing tasks, and working collaboratively within a team.

Must have:

2+ years customer support experience
Excellent English & French communication
Technical problem-solving skills
CRM system familiarity
Strong communication & collaboration skills

What to Expect

Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam or Berlin. If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.

What You’ll Do

Provide the highest level of verbal and written (technical) customer support via telephone and email systems
Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
Accurately record issues and data into CRM/Support Systems

What You’ll Bring

2+ years of experience in a customer support role, experience in a technical environment is considered a plus
Excellent written and verbal communication in English and French
Ability to multi-task, prioritize, and manage time effectively
Familiarity with Customer Relationship Management systems and practices
Follow oral and written instructions with attention to detail
Establish and maintain positive, cooperative, working relationships
Work in a team-based environment and achieve common goals

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