Global Process Expert - Knowledge Management, Communication and Collaboration - Singapore

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance's sponsorship of a visa. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the Team The HR Operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. Responsibilities: 1. Knowledge Management: - Develop and implement knowledge management strategies to capture, store, and distribute knowledge effectively. - Maintain and update knowledge repositories, ensuring information is accurate, accessible, and up-to-date. - Build a metrics system and cascading mechanism to make sure knowledge can be updated, cascaded, and measured in a timely manner. - Promote the use of knowledge management tools and platforms to enhance organizational learning and efficiency. 2. Communication & Collaboration: - Develop communication and collaboration strategies and mechanisms that can guide the relevant activities and ensure quality and efficiency. - Facilitate effective communication and collaboration within the HR Operations department and across other departments. - Develop and distribute internal communications, including newsletters, bulletins, and announcements. - Organize and lead workshops, training sessions, and meetings to promote best practices in communication and knowledge sharing. 3. Process Improvement: - Identify gaps in current knowledge management and communication processes and propose improvements. - Work closely with other stakeholders to implement new tools and technologies that support knowledge management and communication initiatives. 4. Project Management: - Lead and manage projects related to knowledge management and communication, ensuring timely delivery and alignment with organizational goals. - Collaborate with team members and stakeholders to ensure successful project execution.

Minimum Qualifications: 1. Bachelor's degree in Business Administration, Human Resources, Communications, or a related field. 2. Strong understanding of knowledge management principles and best practices. 3. Excellent communication and interpersonal skills, able to work effectively in a fast-paced environment. 4. Capable of handling multiple projects simultaneously and independently. 5. Demonstrate strong organizational and problem-solving skills. Preferred Qualifications: 1. Advantageous to have 3-5 years of experience in knowledge management, internal communications, or a similar role is preferred. 2. Experience in a human resources or HR operations environment is preferred. 3. Familiar with project management methodologies and tools. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.