Inside Sales Supervisor for LATAM Market

Description -

Job Summary
• This role is responsible for supervising inside sales teams and achieving revenue targets while collaborating with cross-departmental teams. The role oversees daily inside sales activities, optimizes processes, and ensures team objectives align with the strategic business goals of the organization.

Responsibilities
• Supervises a team of inside sales representatives and/or sales representatives, driving the team towards achieving unit revenue and expense objectives within a designated area.
• Collaborates with other departments, such as End User, Channel, and product development, to align sales strategies and share insights.
• Oversees day-to-day sales-related activities and resources and collaborates with the manager to assist with business plan development.
• Identifies opportunities for process improvement in sales procedures, workflows, and strategies; implements changes to streamline processes and enhance efficiency.
• Provides accurate sales forecasts and projections to assist in resource allocation and business planning.
• Assists in resolving escalated customer issues and concerns supporting team members in maintaining strong customer relationships.
• Acts as a liaison between team members and upper management to communicate sales strategies, targets, and updates to the team.
• Aligns team objectives with the organization's sales strategy and business goals.
• Performs talent management responsibilities including recruitment, performance management, coaching, and career development.

Education & Experience Recommended
• Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4 years of job-related experience and 2 years of management experience, preferably in inside sales or tele sales, or a related field.

• Experience managing an Inside Sales Organization or BPO will be considered a plus.

Preferred Certifications
• Certified Inside Sales Professional (CISP)

Knowledge & Skills
• Thorough understanding of the IT industry, competing vendors, and the channel. Dimensions include competitive positioning and business models.

• Thorough understanding of HP's organization & operations, including key business rules, and alignment with HP GBU go-to-market strategies, partner and end-user segmentation, key programs & initiatives, structure, and business model.

• Thorough understanding of HP's products, software, and services. Able to communicate the strengths of HP's offerings relative to the competition, and overcome objections.

• Thorough understanding of the Inside Sales Organization ecosystem.

• Ability to motivate inside's sales force from the supplier.

• Coordinates and directs efforts across HP sales teams and business groups.

• Thorough understanding of pipeline management discipline and ability to explain benefits to inside sales team members.

• Thorough understanding of forecast accuracy discipline and ability to explain benefits to inside sales team members.

• Account Management & Partner Management
• Business Development
• Customer Relationship Management
• Inside Sales Management
• Key Performance Indicators (KPIs)
• Sales Development
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Value Propositions

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts immediate team and requires basic understanding of the family group’s role in HP organization.

Complexity
• Applies company policies and procedures to resolve routine issues.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement