IT Help Desk Technician
Job Summary
Job Description
Titmouse is seeking an experienced IT Help Desk Technician to join their Vancouver team. This full-time, on-site role involves providing technical support to employees, ensuring the smooth operation of workstations, network equipment, and other technologies. Responsibilities include troubleshooting technical issues, managing help desk requests, maintaining MDM policies, performing basic hardware repairs, and collaborating with the IT team. The ideal candidate will have 3+ years of experience in a similar role within an animation studio or entertainment industry, strong knowledge of animation software (Adobe Creative Suite, Maxon/Red Giant, Toon Boom), familiarity with various software support tools and networking fundamentals, and excellent communication and problem-solving skills.
Must have:
- 3+ years Help Desk experience in animation studio
- Strong knowledge of animation software
- Experience with software support tools
- Familiarity with Windows AD, DNS, Exchange, Mac OS
- Excellent communication & problem-solving skills
Good to have:
- Experience with Filemaker, Pro Tools, AirTable
- Familiarity with Google Workspace
- Experience supporting SaaS applications
10 skills required
Job Details
Titmouse is seeking an experienced IT Help Desk Technician to join our Vancouver team.
This full-time, onsite role offers the opportunity to work in a friendly and collaborative studio environment. You'll be part of a close-knit IT team dedicated to enhancing and maintaining the technological systems and user experience that support our creative work.The ideal candidate will bring prior Help Desk experience within an animation studio, ensuring the seamless operation of employee workstations, network equipment, file servers, and other essential technologies.
This non-exempt hourly position reports directly to the IT Manager.
KNOWLEDGE, SKILLS AND REQUIRED ABILITIES
- 3 years of experience in Help Desk responsibilities within an animation studio or entertainment industry.
- Strong working knowledge of animation software such as Adobe Creative Suite, Maxon/Red Giant, Toon Boom Storyboard Pro and Harmony.
- Familiarity with editorial, animation, post- or other production pipeline workflows.
- Experience working with software support tools such as ticketing systems, Inventory Management software and MDM solutions (e.g., JAMF).
- Familiarity with Windows Active Directory, DNS and Exchange servers.
- Familiarity with and ability to troubleshoot Mac OS.
- Familiarity with basic networking fundamentals.
- Experience supporting SaaS applications, in particular Google Workspace, including Gmail, Calendar, Shared Drive, Sites and Groups.
- Experience supporting Filemaker, Pro Tools and AirTable is a plus.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Strong problem-solving skills, attention to detail and initiative.
- Ability to evolve with a rapidly changing environment.
- Ability to work effectively both individually and as part of a team.
- Ability to maintain confidentiality over all matters and proprietary information.
- Ability to be someone who leads by example and who contributes to a great work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure optimal operation of end-user services, including help desk and technical support.
- Serve as the primary point of contact for users seeking technical assistance.
- Prioritize managing technical issues, triage/research bugs, and develop/sustain robust documentation to cultivate IT Department internal knowledge base.
- Maintain and update MDM deployment policies and configuration profiles.
- Perform basic repairs of hardware (Macs, PCs, Cintiqs, etc.).
- Keep current with the latest technologies.
- Follow IT procedure for studio and departmental asset management for IT hardware, software and equipment.
- Establish and maintain regular written and in-person communications with co-workers and departmental leadership.
Don't forget to include your resume!
For more information about Titmouse, visit www.titmouse.net
We thank all applicants for their interest. However, only those selected for an interview will be contacted.
Thank you for your time! We appreciate it!
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