IT Help Desk Technician

1 Month ago • 3 Years + • Administrative

About the job

Job Description

Titmouse is seeking an experienced IT Help Desk Technician to join their Vancouver team. This full-time, on-site role involves providing technical support to employees, ensuring the smooth operation of workstations, network equipment, and other technologies. Responsibilities include troubleshooting technical issues, managing help desk requests, maintaining MDM policies, performing basic hardware repairs, and collaborating with the IT team. The ideal candidate will have 3+ years of experience in a similar role within an animation studio or entertainment industry, strong knowledge of animation software (Adobe Creative Suite, Maxon/Red Giant, Toon Boom), familiarity with various software support tools and networking fundamentals, and excellent communication and problem-solving skills.
Must have:
  • 3+ years Help Desk experience in animation studio
  • Strong knowledge of animation software
  • Experience with software support tools
  • Familiarity with Windows AD, DNS, Exchange, Mac OS
  • Excellent communication & problem-solving skills
Good to have:
  • Experience with Filemaker, Pro Tools, AirTable
  • Familiarity with Google Workspace
  • Experience supporting SaaS applications
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.
Titmouse is seeking an experienced IT Help Desk Technician to join our Vancouver team.

This full-time, onsite role offers the opportunity to work in a friendly and collaborative studio environment. You'll be part of a close-knit IT team dedicated to enhancing and maintaining the technological systems and user experience that support our creative work.The ideal candidate will bring prior Help Desk experience within an animation studio, ensuring the seamless operation of employee workstations, network equipment, file servers, and other essential technologies.

This non-exempt hourly position reports directly to the IT Manager.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES

    • 3 years of experience in Help Desk responsibilities within an animation studio or entertainment industry.
    • Strong working knowledge of animation software such as Adobe Creative Suite, Maxon/Red Giant, Toon Boom Storyboard Pro and Harmony.
    • Familiarity with editorial, animation, post- or other production pipeline workflows.
    • Experience working with software support tools such as ticketing systems, Inventory Management software and MDM solutions (e.g., JAMF).
    • Familiarity with Windows Active Directory, DNS and Exchange servers.
    • Familiarity with and ability to troubleshoot Mac OS.
    • Familiarity with basic networking fundamentals.
    • Experience supporting SaaS applications, in particular Google Workspace, including Gmail, Calendar, Shared Drive, Sites and Groups.
    • Experience supporting Filemaker, Pro Tools and AirTable is a plus.
    • Excellent verbal and written communication skills.
    • Excellent organizational skills.
    • Strong problem-solving skills, attention to detail and initiative.
    • Ability to evolve with a rapidly changing environment.
    • Ability to work effectively both individually and as part of a team.
    • Ability to maintain confidentiality over all matters and proprietary information.
    • Ability to be someone who leads by example and who contributes to a great work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Ensure optimal operation of end-user services, including help desk and technical support.
    • Serve as the primary point of contact for users seeking technical assistance.
    • Prioritize managing technical issues, triage/research bugs, and develop/sustain robust documentation to cultivate IT Department internal knowledge base.
    • Maintain and update MDM deployment policies and configuration profiles.
    • Perform basic repairs of hardware (Macs, PCs, Cintiqs, etc.).
    • Keep current with the latest technologies.
    • Follow IT procedure for studio and departmental asset management for IT hardware, software and equipment.
    • Establish and maintain regular written and in-person communications with co-workers and departmental leadership.
Don't forget to include your resume!

For more information about Titmouse, visit www.titmouse.net

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Thank you for your time! We appreciate it!
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

Titmouse, Inc. is a family of like-minded, action-oriented artists & creators dedicated to all that is bad ass. We blur the boundary between working hard and playing hard in the service of doing what we truly love – making cool shit. Our mission is to push bad-assery into the world via any means possible. We will champion originality, quality, and creative honesty in all of our endeavors. Our dream is to share the works of our collective voice with the fans we wish to entertain the most – ourselves.


 

View All Jobs

Get notified when new jobs are added by Titmouse

Similar Jobs

Keywords Studios (Player Support) - Lead Dialogue Editor

Keywords Studios (Player Support), United States (On-Site)

Pocket FM - Sound Editor

Pocket FM, India (Remote)

Blizzard Entertainment - Senior Sound Designer TEMP - World of Warcraft | Irvine, CA or Remote

Blizzard Entertainment, United States (Hybrid)

Playtech - Composer

Playtech, (On-Site)

Keywords Studios (Player Support) - Workday Help and Knowledge Management People Technology Partner

Keywords Studios (Player Support), China (Remote)

The Walt Disney Company - Senior Systems Administrator (Overnight Shift)

The Walt Disney Company, United States (On-Site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Transformation Church - Audio Engineer FOH

Transformation Church, United States (On-Site)

Playtech - Composer

Playtech, (On-Site)

PTW - Audio Editor

PTW, Malaysia (On-Site)

The Guitar Center Company - Audio Producer

The Guitar Center Company, Canada (On-Site)

Insomniacs - Audio Design Intern - Undergraduate

Insomniacs, United States (On-Site)

Electronic Arts - Audio Artist - NHL

Electronic Arts, Canada (On-Site)

Keywords Studios (Player Support) - Lead Dialogue Editor

Keywords Studios (Player Support), United States (On-Site)

Tripledot Studios - Sound Engineer

Tripledot Studios, Indonesia (Hybrid)

Blizzard Entertainment - Senior Sound Designer TEMP - World of Warcraft | Irvine, CA or Remote

Blizzard Entertainment, United States (Hybrid)

Get notifed when new similar jobs are uploaded

Jobs in Vancouver, British Columbia, Canada

Beamdog - Lead Game Designer

Beamdog, Canada (Remote)

Fortis Games - Lead Game Designer

Fortis Games, Canada (On-Site)

The Walt Disney Company - Compositor

The Walt Disney Company, Canada (Hybrid)

Epic Games - Senior Technical Audio Designer

Epic Games, Canada (On-Site)

Hothead Games - Lead Game Programmer (remote Canada)

Hothead Games, Canada (Remote)

Get notifed when new similar jobs are uploaded

Administrative Jobs

WME IMG - Travel Consultant, University Kansas Athletics

WME IMG, United States (On-Site)

Paypal - Senior Database Automation Engineer

Paypal, United States (Hybrid)

AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems, United States (On-Site)

Visa - Senior Software Engineer

Visa, United States (On-Site)

Hasbro - Systems Administrator

Hasbro, United States (On-Site)

DraftKings - Senior Office Administration Associate

DraftKings, United States (On-Site)

Next Level Business Services - Informatica Architect

Next Level Business Services, United States (On-Site)

NinjaVan - Finance Intern

NinjaVan, Philippines (Hybrid)

Get notifed when new similar jobs are uploaded