Junior IT Operations Supporter

About Milestone

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like home away from home.

About the Team

Incident and Security Response minimizes disruption to IT services 24/7 by detecting and resolving incidents as quickly as possible. We handle operational security, and we prevent disruption of IT services by performing standard operational procedures for maintenance. Additionally, we take the role of incident managers during high priority incidents and disaster recovery.

The team members comprise a strong process and security mind-set and additional knowledge in virtualization, servers, operating systems, cloud, databases, and networking. Just as important - the spirit is high and there is a warm and welcoming atmosphere with knowledge sharing and willingness to help and support each other.

We are looking for a Junior IT Operations Supporter in Sofia, Bulgaria. Please note that this is a part-time role.

Roles and responsibilities:

• Infrastructure level monitoring – OS, web services, network. 
• First level troubleshooting of common IT problems. 
• Timely and properly escalating to other teams in the organization. 
• 24/7 shift plan – 90 % of the time night shifts, 80 hours per month. 

Preferred skills:

• Bachelor or Master education within the field of Information Technologies, Computer Science or Telecommunications.
• Passion about learning fast and providing excellent IT services.

Personal Skills:

• Ability to take on increasingly challenging assignments with a 'can do' attitude.
• Team player attitude: shares information, help colleagues аnd knows when to ask for help.
• Confident of own capabilities and believes that persistence and hard work yield results.
• Good analytical problem-solving capabilities.
• Gives and receives constructive feedback to strive for continuous self-improvement.
• Able to deal with conflicts in a constructive manner.
• Can recover from dissatisfied-customer situations.

Milestone People First Benefits:

• Hybrid-friendly/flexible way of working.
• Competitive salary and benefits.
• 25 days vacation.
• Employer covered luxury health and dental packages.
• Best Doctors Insurance.
• Public transport card sponsored by us or parking spot in the office.
• Employer sponsored mobile phone and telecom subscription.
• Compliments gift card.
• Food vouchers.
• Multisport card covered by the employer.
• Employee Assistance Program supporting mental health with Mindromeda.
• Dedicated employee learning and trainings budget.
   

Thrilled to hear more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only short-listed candidates will be contacted.