Junior VIP Host - Japanese Speaking

2 Months ago • 1 Years +

Job Summary

Job Description

This Junior VIP Host role at Easygo focuses on building and maintaining relationships with high-value Japanese-speaking players at Stake.com, the world's largest crypto casino. Responsibilities include providing exceptional customer service, resolving issues, offering tailored solutions, and ensuring VIP clients receive exclusive benefits. The role involves managing accounts, identifying growth opportunities, and collaborating with other departments to improve the overall customer experience. While prior experience in the gaming industry isn't mandatory, excellent communication skills, fluency in Japanese and English are essential. The position requires working 6 days a week, 6 hours a day with a hybrid schedule combining office and remote work.
Must have:
  • Excellent customer service skills
  • Fluent in Japanese and English
  • Strong communication skills
  • Account management experience
  • Relationship building abilities
Good to have:
  • Sports or marketing qualifications
  • High level of global sports knowledge
  • Gambling knowledge
  • Cryptocurrency knowledge
Perks:
  • EAP access
  • Learning and Development Platform
  • Paid volunteer day
  • Daily catered breakfast
  • Massage Wednesdays
  • Team lunches & happy hour
  • Fun office environment
  • Help yourself drinks & snacks

Job Details

VIP Host - Japanese Speaking

Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Japanese players.

What's in it for you?

Do you thrive off delivering top-notch experiences that help build lasting relationships? Is sport and customer service your passion? Then we may have the perfect role for you. We are looking for a Japanese speaking Customer Service Representative to join our team and help ensure our top Japanese customers get the best service in the industry. As our VIP Host, you'll be the heartbeat of our most valuable players’ experiences. You'll create and maintain strong relationships with our VIP clients, ensuring they receive the highest level of service and exclusive benefits.

Your role with us:

As our Japanese-speaking VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

 

Could you be our next VIP superstar?

Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.

Please note that in this role our team works 6 days a week for 6 hours a day.

Your hours and location of work are below: 

Mon - Friday - 9am - 2pm(Office)

Mon - Friday - 9pm - 11pm (Home)

Saturday- 9am - 2pm + 9pm - 11pm (Home) 

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.Click play, on your career today!

What you will do:

  • Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
  • Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals
  • Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
  • Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
  • Ensure the timely and successful delivery of products, in line with customer needs and objectives
  • Analysis of client behaviours and overall value to the business
  • Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players
  • Collaborate with other departments to improve the overall customer experience.
  • Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

What you will bring:

  • Minimum 1 year experience working in a customer service environment.
  • Excellent communication and writing skills are required.
  • Bilingual in English and Japanese
  • Sports or Marketing Qualifications preferred but not required
  • High level of global sports knowledge
  • Strong gambling knowledge
  • Cryptocurrency knowledge is advantageous
  • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

Some of the perks of working for us:

  • EAP access for you and your family
  • Access to over 9,000 courses across our Learning and Development Platform
  • Paid volunteer day
  • Two full-time barista’s who will make your daily coffee, tea or fresh juice!
  • Daily catered breakfast
  • Massage Wednesdays - we get professionals to do this!
  • Team lunches and happy hour in the office from 4pm on Fridays
  • Fun office environment with pool tables, table tennis and all your favourite gaming consoles
  • Help yourself drinks fridges and snack shelves

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Similar Jobs

AECOM - Project Controls Specialist

AECOM

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Week ago
Epic Games - Art Director (Rocket League)

Epic Games

(On-Site)
2 Months ago
Tencent - Game Operation Intern

Tencent

Dubai, Dubai, United Arab Emirates (On-Site)
4 Months ago
Dentsu - Planning Lead

Dentsu

Amsterdam, North Holland, Netherlands (Hybrid)
1 Month ago
London stock Exchange - Full-Stack C# Software Engineer

London stock Exchange

Toronto, Ontario, Canada (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

luxsoft - Project Manager - Core Banking

luxsoft

Australia (Remote)
1 Month ago
Glean - Sales Development Representative

Glean

Nashville, Tennessee, United States (Hybrid)
1 Month ago
Nice - Specialist Cloud Network Engineer

Nice

Pune, Maharashtra, India (Hybrid)
1 Day ago
undefined - Record to Report Ops Specialist

Jaipur, Rajasthan, India (On-Site)
1 Month ago
Sonar Source - Director of People Operations

Sonar Source

London, England, United Kingdom (On-Site)
1 Month ago
Tesla - Automotive Mechatronics Technician/Auto Mechanic

Tesla

Mannheim, Baden-Württemberg, Germany (On-Site)
4 Months ago
Welltech - Senior Fullstack Engineer

Welltech

Limassol, Limassol, Cyprus (Remote)
2 Weeks ago
undefined - Lead Technical Artist

Dallas, Texas, United States (Remote)
6 Months ago
CD PROJEKT RED - Publishing QA Manager

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
DNEG - HR Executive Shared Services

DNEG

Mumbai, Maharashtra, India (On-Site)
11 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Melbourne, Victoria, Australia

Nine - Head of People Product & Governance

Nine

North Sydney, New South Wales, Australia (On-Site)
1 Day ago
Big Ant Studios - Character Artist

Big Ant Studios

Adelaide, South Australia, Australia (On-Site)
8 Months ago
Flying Bark - Senior Surfacing Artist

Flying Bark

Sydney, New South Wales, Australia (Hybrid)
3 Months ago
Sailpoint - Senior Consultant

Sailpoint

Australia (Remote)
1 Month ago
Nine - Account Executive

Nine

Docklands, Victoria, Australia (On-Site)
2 Days ago
attentive - Sales Development Representative

attentive

Sydney, New South Wales, Australia (Hybrid)
1 Day ago
The Walt Disney Company - Senior Compositor

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
1 Year ago
VGW - Senior Machine Learning Engineer

VGW

Perth, Western Australia, Australia (Hybrid)
1 Day ago
CAE - Instructional System Designer (Missions Systems - Aircrew)

CAE

Homebush, New South Wales, Australia (Hybrid)
3 Weeks ago
Crowd Strick - Sales Development Representative

Crowd Strick

Sydney, New South Wales, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Sydney, New South Wales, Australia (On-Site)

Melbourne, Victoria, Australia (Hybrid)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

São Paulo, Brazil (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by easygo

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug