Manager, Privacy Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

The Manager, Privacy Operations is a member of the newly formed Privacy Operations team.  This individual will execute, collaborating with the Senior Manager, the day-to-day Privacy operations and governance processes working closely with UMG’s business teams and Global Privacy Office. The Manager will work on the deployment and operations of UMG’s new Consent Management Platform, which is being rolled out globally across all of UMG’s Artist Web Sites, Stores and Apps.  He/she will also serve as the primary resource supporting Privacy Operations, Audits/scans, Reporting and issue resolution

How you’ll CREATE:   

• Oversee and execute all system administration functions over UMGs new Consent Management Platform and related systems.  Ensure smooth operation and privacy compliance across UMGs global consumer-facing landscape.
• Work closely with UMG Global Tech on development, integration and maintenance of UMGs Consent Management Platform and related systems.  Ensure business requirements are well communicated to Tech; ensure Tech deliveries meet business needs and are delivered on time.
• Work with Global Privacy to ensure the correct Privacy Policy is displayed by the Consent Management Platform (CMP) depending on Territory, Purpose etc. as new sites/stores/apps are rolled out or legal disclosure requirements change.  Manager works with Tech as required to ensure Privacy Policies and disclosures are correctly served to fans and consent properly processed given technical or formatting requirements specific to an Artist/Territory/Brand site technology. 
• Work with Global Privacy on global execution/coordination of DSAR requests, and other data requests as required by Global Privacy, Legal etc.  
• Update the CMP with allowable cookies and their category OR works with teams to address risk concerns raised by Global Privacy.
• Run and share data collection/consent reports and analytics with Global Privacy and the business teams as required.
• Coordinate and compile data etc. as needed by Global Privacy in the development and documentation of Risk Assessments (DPIA, LIA etc.) 
• Manage and execute CMP Access Administration Processes

Bring your VIBE:

• Minimum 5 years’ work experience, preferably working in Privacy or Data Governance for Global, complex direct-to-consumer organizations.    
• Experience successfully working with Global Technical Teams  
• Proven analyst skills – data, systems and process analysis, documentation, facilitation/coordination
• Hands-on experience administering and operating Enterprise, integrated Consent Management and Governance Platforms such as Transcend.io, OneTrust or similar.
• Comfortable working across functions, territories in a very dynamic and fast-paced environment
• Bachelor’s degree desirable
• Privacy Certifications (CIPP, CIPM or equivalent) or equivalent work experience is a definite plus.

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.