Outscal Logooutscal logo

Non Technical Trainer

2 Months ago • All levels • Education

Job Summary

Job Description

The Non-Technical Trainer at Tesla is responsible for delivering exceptional learning solutions within their region, ensuring Tesla's Service region provides the best ownership experience. Key responsibilities include facilitating hands-on New Hire and Continuous Non-technical training, mentoring Service Coaches, partnering with Service Managers to address skill gaps, and elevating team performance. The ideal candidate will possess outstanding communication, facilitation, and organizational skills, along with a passion for electric vehicles and a customer-centric mindset. This role requires extensive customer service and training experience, strong stakeholder management skills, and the ability to travel extensively (60%). The trainer will also support content development and share best practices with peers.
Must have:
  • Extensive customer service expertise
  • Strong facilitation & coaching skills
  • Exceptional communication skills
  • Proactive and flexible
  • Ability to travel 60%
  • Tech-savvy

Job Details

What to Expect
The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Non technical training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor
What You’ll Do
  • Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
  • Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
  • Support the Content Development team with reviewing training material, as needed
  • Partner with Managers and Coaches to identify and train for skill gap development of employees
  • Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
  • Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
  • Share best practices with Non Technical Training peers
What You’ll Bring
  • Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
  • Extensive customer service expertise with coaching and training experience
  • Strong facilitation, coaching, stakeholder management and interpersonal communication skills required.
  • Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role.
  • Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
  • Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport
  • Tech savvy – able to expertly use a full suite of office and learning technologies

Similar Jobs

Extensible IT Solutions   is Now Hexure - Quality Assurance Analyst

Extensible IT Solutions is Now Hexure

Jaipur, Rajasthan, India (Hybrid)
7 Months ago
Extreme Network - Systems Engineer-Scandinavia

Extreme Network

Stockholm, Stockholm County, Sweden (Remote)
5 Months ago
Devrev - Product Development Representative

Devrev

Buenos Aires, Buenos Aires, Argentina (On-Site)
3 Months ago
KBG Blockchain Game Studios - Marketing Manager

KBG Blockchain Game Studios

Thành Phố Hồ Chí Minh, Vietnam (On-Site)
8 Months ago
Devrev - Finance Manager

Devrev

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Electric Square - Electric Square / Work Experience Week - July - Students Year 10 & 11 Only

Electric Square

Brighton And Hove, England, United Kingdom (On-Site)
2 Months ago
Blinkhealth - Training Facilitator, Call Center

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
3 Months ago
WebMD - Sr. Wellness Program Manager- Part Time (Martinez, CA)

WebMD

United States (On-Site)
4 Months ago
Luxoft - SAP Enable Now Expert

Luxoft

Paris, Île-de-France, France (On-Site)
3 Months ago
CAE - Contract Maintenance Training Instructor

CAE

Burgess Hill, England, United Kingdom (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WongDoody - ACCOUNT MANAGER (ALL GENDERS) RETAIL & CPG VERTICAL

WongDoody

Bad Nauheim, Hessen, Germany (Hybrid)
6 Months ago
Mashgin - Senior Technical Product Manager

Mashgin

Palo Alto, California, United States (Hybrid)
5 Months ago
Trek - Helmet Engineer

Trek

Arlington, Virginia, United States (On-Site)
6 Months ago
Zynga - Senior Data Analyst - Zynga Poker

Zynga

Austin, Texas, United States (On-Site)
3 Months ago
PhonePe - Software Engineer Backend (Exp. Bucket 7-10 Yrs)

PhonePe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Unity - Partner Operations Manager

Unity

Vilnius, Vilnius County, Lithuania (On-Site)
3 Months ago
Devrev - Revenue: Account Executive

Devrev

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Canva - Senior Frontend Engineer - Social Media Experience

Canva

Sydney, New South Wales, Australia (Remote)
5 Months ago
Nisum - Senior SRE Engineer - W6368

Nisum

Pune, Maharashtra, India (Hybrid)
6 Months ago
Intel Corporation - Business HR Internship

Intel Corporation

Phoenix, Arizona, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Manchester, England, United Kingdom

version 1 - Delivery Manager (Insurance)

version 1

London, England, United Kingdom (Hybrid)
2 Months ago
Ziff Davis - Data Engineering Manager

Ziff Davis

London, England, United Kingdom (Hybrid)
3 Months ago
Animoca Brands - Portfolio Associate / Manager

Animoca Brands

United Kingdom (Hybrid)
5 Months ago
Playground Games - Character Artist - Contract

Playground Games

Royal Leamington Spa, England, United Kingdom (Hybrid)
6 Months ago
Canva - Enterprise Account Executive - (French Speaking)

Canva

London, England, United Kingdom (Remote)
2 Months ago
Frontier Developments - PR Manager - 12-Month FTC (Maternity Cover)

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
5 Months ago
Microsoft - Cambridge Residency Programme – Postdoctoral Researcher- Multimodal Deep Learning for Healthcare

Microsoft

Cambridge, England, United Kingdom (On-Site)
3 Months ago
PlayStation Global - Machine Learning Engineer for Game Technology

PlayStation Global

London, England, United Kingdom (On-Site)
8 Months ago
Rank group - Gaming Supervisor

Rank group

Manchester, England, United Kingdom (On-Site)
2 Months ago
West Pier Studio - Mid-Level to Senior 2D Artist/Illustrator - Brighton Seafront

West Pier Studio

Brighton And Hove, England, United Kingdom (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Education Jobs

Anthology  Inc  - Senior Scrum Master

Anthology Inc

Bogotá, Bogota, Colombia (Remote)
2 Months ago
Openhouse - Category Associate- Robotics

Openhouse

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Nagarro - Scrum Master (all genders)

Nagarro

Vienna, Vienna, Austria (Hybrid)
4 Months ago
Salesforce - Software Engineer Internship Program -November  2024

Salesforce

Mexico City, Mexico (On-Site)
6 Months ago
CAE - Part-Time Flight Simulator Instructor - Ground Based Training System (GBTS)

CAE

Moose Jaw, Saskatchewan, Canada (On-Site)
6 Months ago
Canva - Higher Education Account Executive

Canva

New York, New York, United States (Remote)
4 Months ago
Anthology  Inc  - Senior Scrum Master I

Anthology Inc

Bengaluru, Karnataka, India (On-Site)
3 Months ago
NetApp - Technical Content Developer

NetApp

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Good Shepherd School - HOD for Visual Art Department with IGCSE, IBDP Experience

Good Shepherd School

Ooty, Tamil Nadu, India (On-Site)
5 Months ago
TaskUs - Communication Coach

TaskUs

Maharashtra, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug