Product Solutions Engineer, Commerce, Tech CoE
Job Summary
Job Description
This Product Solutions Engineer role focuses on supporting Google Ads customers. Responsibilities include troubleshooting complex technical issues, developing diagnostic tools, collaborating with internal teams (Product Management, Engineering, Business Solutions), and partnering with Sales to improve the customer journey. You'll leverage your expertise in online advertising, particularly Google Ads, to provide technical consulting and act as a trusted advisor. The role involves identifying trends, advocating for customer needs, and improving products and processes. You'll be working with diverse audiences, from engineers to executives, communicating technical solutions effectively. Data-driven action plans, root cause analysis, and knowledge management are crucial aspects of the position.
Must have:
- Bachelor's degree or equivalent experience
- 3+ years in system design or programming
- 3+ years in technical troubleshooting
- Experience managing internal/external partners
- Troubleshooting and resolving issues for Google Ads advertisers
- Developing tools and automation for diagnostics
Good to have:
- Master's degree in relevant field
- Experience in technical product support, cloud support, quality engineering, or site reliability engineering
- Experience translating technical concepts to non-technical audiences
- Business analysis experience
- Knowledge of Google Ads or other online advertising solutions
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in either system design or in one programming language (e.g., Java, C++, Python, etc.).
- 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience working in technical product support, cloud support, quality engineering, or site reliability engineering.
- Experience, translating technical concepts and solutions to non-technical and executive audiences.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Knowledge of using Google Ads or other online advertising solutions and the media/tech landscape.
- Ability to work well in any environment to solve problems and think critically.
About the job
In this role, you will understand the technical complexities of online advertising, particularly Google Ads, and also possesses a passion for helping customers succeed. You wil be solving the issues, serving as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs. This role offers a combination of technical problem-solving, customer interaction, and critical thinking, giving you the opportunity to truly own the customer experience and drive positive change in the evolving Ads ecosystem.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our .
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Learn the AI powered Ads products and Ads Platforms.
- Troubleshoot complex technical product issues and apply product expertise to solve technical customer issues and escalations.
- Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
- Partner with our Sales and other cross-functional partners to own and improve the journey of all clients.
Develop data-driven action plans for customers i.e., root cause resolution via knowledge management, operational improvements, account reviews, and product adoption.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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