Professional Services Engineer

6 Hours ago • 5-5 Years • Software Development & Engineering

Job Summary

Job Description

Aerospike is seeking a Professional Services Engineer to partner with enterprise customers, guiding them from onboarding to successful adoption. This role involves delivering hands-on technical leadership, architecture guidance, and implementation best practices to ensure customers maximize value from Aerospike's high-performance distributed database platform. You will act as a trusted technical advisor, lead customer onboarding, provide architecture guidance and capacity planning, create technical artifacts, offer consultative support, and collaborate with internal teams to refine service delivery and support account planning. This customer-facing position requires strong technical acumen and a consultative mindset.
Must have:
  • 5+ years of experience building enterprise software systems
  • 5+ years of experience in technical consulting/professional services
  • Proficiency with enterprise Java or comparable languages
  • Strong background in NoSQL or distributed databases
  • Solid understanding of distributed systems concepts
  • Proficiency with Linux-based systems
  • Strong communication and interpersonal skills
  • Customer-first mindset
  • Ability to manage multiple projects
Good to have:
  • Experience with operational tooling and automation (Ansible, Docker, Kubernetes, Prometheus, Grafana)
  • Understanding of DevOps principles and infrastructure-as-code
  • Experience designing/operating cloud-based distributed systems
  • Experience developing and delivering technical training

Job Details

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.

Aerospike enables extreme-scale, real-time applications that:

  • Fight fraud in microseconds.
  • Drive dramatic increases in shopping cart size.
  • Power global digital payments.
  • Deliver hyper-personalized user experiences to tens of millions.

Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.

If you're ready to shape the future of data, join us.

Professional Services Engineer

Job Summary

As a Professional Services Engineer at Aerospike, you’ll partner directly with our enterprise customers to guide them from onboarding through successful adoption. You’ll deliver hands-on technical leadership, architecture guidance, and implementation best practices to ensure our customers derive maximum value from Aerospike’s high-performance distributed database platform.

This is a customer-facing role requiring strong technical acumen and a consultative mindset. You’ll work closely with engineering and customer success teams, travel to customer sites as needed, and be instrumental in shaping the success of mission-critical deployments.

Responsibilities

  • Act as a trusted technical advisor to enterprise customers during post-sales engagement.
  • Lead customer onboarding efforts including training, deployment planning, and production readiness.
  • Deliver architecture guidance, capacity planning, and data modeling tailored to customer needs.
  • Create and maintain technical artifacts including runbooks, deployment documentation, and operational playbooks.
  • Provide consultative support during the adoption and growth phases, identifying opportunities to expand Aerospike usage.
  • Collaborate with internal teams to refine service delivery processes and support strategic account planning.

Requirements

  • 5+ years of experience building and deploying enterprise software systems (e.g., Sr. Engineer, Lead Engineer, or Architect).
  • 5+ years of experience in a technical consulting or professional services capacity.
  • Proficiency with enterprise Java or comparable development languages.
  • Strong background in NoSQL or distributed database technologies.
  • Solid understanding of distributed systems concepts, high availability, and data consistency models.
  • Proficiency with Linux-based systems and command-line tooling.
  • Strong communication and interpersonal skills, with a customer-first mindset.
  • Proven ability to manage multiple projects and prioritize in a dynamic environment.

Preferred Qualifications

  • Experience with operational tooling and automation (e.g., Ansible, Docker, Kubernetes, Prometheus, Grafana).
  • Understanding of DevOps principles and infrastructure-as-code practices.
  • Experience designing or operating cloud-based, highly available distributed systems.
  • Experience developing and delivering technical training to enterprise audiences.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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About The Company

Headquartered in Mountain View, California, Aerospike also has a global presence with offices in London, Bangalore, and Tel Aviv. Aerospike does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries, and offers are managed through our HR/Talent department, and all candidates are presented through this channel only. We do not accept unsolicited resumes.

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